Claims Consulting Director (Liability Construction Defect)

CNA • Lake Mary, FL

2d • Hybrid

About The Position

The Claims Consulting Director is an individual contributor responsible for the overall management of the most complex liability construction defect claims. The role serves as the most senior technical expert in interpreting complex or unusual policy coverages within its area of expertise and works with senior management under the broadest assigned authority on matters requiring exceptional technical complexity and coordination. The position has national or company-wide scope within its specialty area and offers a flexible hybrid work schedule at a location near a CNA office.

The role oversees complex investigations and claim-resolution strategies, including decisions about settlement or litigation, management of loss costs and expenses, direction of investigative and litigation activity, and establishment of adequate and timely reserves. It collaborates with counsel and business partners, negotiates complex settlements, contributes to claims policy and business strategy, identifies process improvements and trends, and mentors and trains less experienced staff. The position reports to a Director or above.

Requirements

• Typically at least 10 years of claims experience with a proven track record of success.
• Bachelor’s degree or equivalent experience.
• Highest level of technical and product-specific expertise, claims-resolution skill, and knowledge of insurance and claims principles, practices, and procedures.
• Excellent communication, negotiation, and presentation skills.
• Ability to interact effectively with all levels of internal and external business partners.
• Excellent analytical and problem-solving skills, including the ability to manage multiple projects.
• Ability to exercise independent judgment when evaluating and handling ambiguous situations and issues, and to analyze, distill, and succinctly communicate key aspects.
• Creativity in resolving unique and challenging business problems.
• Ability to achieve results by taking a proactive, long-term view of business goals and objectives.
• Knowledge of Microsoft Office Suite, other business-related software, and company systems.
• Ability to embrace change and value diverse opinions and ideas.
• Ability to articulate complex claim facts, issues, and analyses concisely in presentations to business partners and management and in internal reports.

Nice To Haves

• Professional designations preferred.

Responsibilities

• Manage investigations of the most complex claims, including coverage defenses and liability and damages exposures.
• Determine whether major claims should be settled or litigated and implement an appropriate resolution strategy.
• Manage loss costs and claim expenses on major claims.
• Direct investigative activity and litigation on major claims, and ensure adequate and timely reserves are set.
• Consult and collaborate with staff counsel or panel attorneys on discovery and litigation strategy.
• Direct and, where appropriate, participate in negotiations of complex settlement packages to achieve cost-effective and timely settlements.
• Recommend and participate with senior management and business leaders in developing and implementing claims policy and business strategy.
• Identify and pursue ways to reduce inefficiencies in claims processes.
• Communicate and escalate claim exposures to senior claims management and internal business partners through oral presentations and written materials.
• Stay current on state and territory regulations, industry activity, and trends.
• Represent the company at industry trade groups or other important events involving external business partners and clients, as needed.
• Mentor and guide less experienced claims staff and employees in other functional areas.
• Contribute to the development of claims training.
• Handle special claims projects and presentations.
• Identify trends in complex claims and settlement strategies and communicate them to senior management.

Benefits

• Comprehensive and competitive benefits package intended to support employees’ and their family members’ physical, financial, emotional, and social wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Director