Claims Consulting Director (Liability Construction Defect)
About The Position
The Claims Consulting Director is an individual contributor responsible for managing the most complex liability construction defect claims. This role serves as the most senior technical expert in interpreting complex or unusual policy coverages within the specialty area. In partnership with senior management, the director works within broad authority on assignments with the highest technical complexity and coordination requirements, with national or company-wide scope. The position has a flexible, hybrid work schedule and is available in any location near a CNA office. The director manages complex claim investigations and resolution strategies, directs investigative and litigation activity, negotiates settlements, and advises senior leaders on claims policy and business strategy. The role also identifies process improvements and claim trends, communicates complex exposures to stakeholders, mentors less experienced staff, contributes to training, and leads special claims projects and presentations.
Requirements
- Bachelor's degree or equivalent experience.
- Typically a minimum of 10 years of claims experience with a proven track record of success.
- Highest level of technical and product-specific expertise, claims resolution skill, and knowledge of insurance and claims principles, practices, and procedures.
- Excellent communication, negotiation, and presentation skills, with the ability to interact effectively with internal and external business partners at all levels.
- Excellent analytical and problem-solving skills, including the ability to manage multiple projects.
- Ability to exercise independent judgment in evaluating and handling ambiguous situations and issues, and to analyze, distill, and communicate their important aspects succinctly.
- Creativity in resolving unique and challenging business problems.
- Ability to take a proactive, long-term view of business goals and objectives and achieve results.
- Knowledge of Microsoft Office Suite, other business-related software, and company systems.
- Ability to embrace change and value diverse opinions and ideas.
- Ability to articulate complex claim facts, issues, and analyses in concise presentations to business partners and management and in internal reports.
Nice To Haves
- Professional designations are preferred.
Responsibilities
- Manage investigations of the most complex claims, including coverage defenses, liability exposures, and damages exposures.
- Determine whether major claims should be settled or litigated and implement appropriate resolution strategies.
- Manage loss costs and claim expenses on major claims.
- Direct investigative activity and litigation on major claims, and ensure reserves are adequate and timely.
- Consult and collaborate with staff counsel or panel attorneys on discovery and litigation strategy.
- Direct and participate in negotiating complex settlement packages to achieve cost-effective and timely settlements.
- Recommend and participate with senior management and business leaders in developing and implementing claims policy and business strategy.
- Identify opportunities to reduce inefficiencies in claims processes.
- Communicate and escalate claim exposures to senior claims management and internal business partners through oral presentations and written communication.
- Stay current on state and territory regulations, industry activity, and trends; potentially represent the company at industry trade groups and other events involving external business partners and clients.
- Mentor and guide less experienced claims staff and employees in other functional areas.
- Contribute to the development of claim training.
- Lead special claims projects and presentations.
- Identify trends in complex claims and settlement strategies and communicate them to senior management.
Benefits
- Comprehensive and competitive benefits package intended to support employees' and their family members' physical, financial, emotional, and social wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
