Claims Manager - Casualty Programs

AXIS • Princeton, NJ

6d • Hybrid

About The Position

AXIS Capital is seeking a Claims Manager to join its North America Claims team, leading Casualty Programs and third-party administrator (TPA) oversight, with particular emphasis on New York Labor Law. The role reports directly to the Head of North America Programs Claims and is responsible for growing, leading, and developing a team of claims professionals.

The Claims Manager oversees and directly manages claims, including investigation, coverage, liability, damages, and settlement strategy. The role provides technical direction, training, and guidance to direct reports and TPA or contractor adjusters; develops talent and succession plans; and maintains relationships with internal and external partners. The manager also collaborates with the Specialty Complex Claims team and other business functions on coverage disputes, litigation, arbitration, outside counsel, and cost management.

The position works closely with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, auditors, and program and TPA partners. It supports underwriting through claim-trend reporting, data analysis, risk assessments, and policy-construction inquiries; maintains line-of-business metrics; participates in claim presentations, audits, and partner meetings; and identifies coverage and liability trends to improve claims practices. The role includes coaching and mentoring employees and demonstrating AXIS values of People, Decisiveness, Excellence, and Stronger Together. Travel is associated with the role, including for team management, court proceedings, mediations, and settlements.

Requirements

• 5–10+ years of claims management experience in Casualty and/or Specialty Lines Claims.
• Demonstrated leadership, organizational, and management skills, or experience practicing law as well as claims management experience.
• Experience with both directly managed and TPA-managed claims.
• Ability to influence and collaborate at all organizational levels, internally and externally, and to identify and resolve complex, disputed claims.
• Analytical thinking and ability to drive results using legal and claims processes.
• Ability to balance immediate claim issues with broader portfolio and customer-service impacts of coverage disputes.
• Excellent oral and written communication skills, including the ability to work effectively with people who have conflicting expectations, differing opinions, and multiple viewpoints.
• Experience handling casualty claims across a wide variety of loss scenarios and reporting and presenting on them to senior management.
• In-depth knowledge of claims, litigation, arbitration, and trial processes.
• Excellent analytical, investigative, and negotiating skills.
• Required experience in complex coverage analysis.
• Confidence in coverage evaluation and reserving.
• Excellent writing and editing skills.
• Solid negotiation and settlement skills.
• Supervisory perspective and experience providing direction and authority to adjusters.
• Valid licenses as required by state, with the ability to add states to certifications as needed.

Nice To Haves

• Juris Doctor preferred.
• Familiarity with KPIs, data, and metrics is a plus.

Responsibilities

• Lead and develop a team responsible for Casualty Programs and TPA oversight, with particular emphasis on New York Labor Law.
• Oversee and directly manage claims, including investigation and evaluation of coverage, liability, and damages within established best practices.
• Provide technical advice, training, strategic direction, and guidance to direct reports and TPA or contractor adjusters.
• Recruit, hire, and retain talent and develop appropriate succession plans.
• Review claims to determine the nature of loss, coverage, and scope, and guide settlement and disposition strategies.
• Serve as a lead claims contact for internal and external partners on assigned claims and claims managed by direct reports.
• Collaborate with Specialty Complex Claims and other teams on coverage disputes, litigation, arbitration, errors and omissions issues, and outside coverage counsel assignments.
• Formulate claims and litigation strategies and assign, direct, and manage outside counsel.
• Manage coverage-counsel and litigation costs and collaborate with Litigation Management and Vendor Management teams on cost control and vendor panels.
• Maintain relationships and communicate with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and internal and external auditors.
• Support underwriting inquiries and information requests concerning policy construction and drafting, claim trends, data analysis, and risk assessments.
• Maintain key line-of-business statistics and metrics.
• Lead and participate in presentations and discussions with underwriters and insureds about large losses and claim trends.
• Lead and participate in monthly meetings with program and TPA partners, claim audits, audit wrap-up meetings, and formal reporting of results.
• Identify liability and coverage trends and issues with individual and portfolio impacts, and develop handling processes and strategies that promote consistent claims management.
• Coach and mentor direct reports, provide regular feedback, and develop employees for broader responsibilities in collaboration with HR Business Partners.
• Demonstrate best-in-class claim-handling behaviors, as assessed through internal and external partner feedback.
• Travel for activities such as team management, court proceedings, mediations, and settlements.

Benefits

• Competitive target incentive compensation, with awards based on overall corporate and individual performance.
• Comprehensive benefits package, including medical plans for employees and their families.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed