Claims Manager - Casualty Programs

AXIS (AXIS Capital) • Short Hills, NJ

7d • $160,000 - $190,000 • Hybrid

About The Position

AXIS Capital is seeking a Claims Manager to join its North America Claims team, focused on Casualty Programs and TPA Oversight, with particular emphasis on New York Labor Law. The role reports to the Head of North America Programs Claims. The successful candidate will lead and develop a team of claims professionals and oversee both directly managed claims and claims handled by third-party administrators and contractors.

The position involves directing complex claim handling from investigation and coverage analysis through evaluation, litigation strategy, negotiation, and settlement. The Claims Manager will provide technical guidance and training, manage external counsel and vendors, coordinate with internal teams and business partners, support underwriting, monitor claim trends and metrics, and ensure consistent claims practices across affected business segments. The role also includes recruiting and developing employees, maintaining partner relationships, and participating in program and TPA reviews, audits, and claim presentations.

The role follows a hybrid work model and requires travel for activities such as team management, court proceedings, mediations, and settlements. The expected U.S. base salary range is $160,000 to $190,000, with target incentive compensation and a benefits package.

Requirements

• 5–10+ years of claims management experience in casualty and/or specialty lines claims.
• Demonstrated leadership, organizational, and management skills, or experience practicing law as well as managing claims.
• Experience with both directly managed and TPA-managed claims.
• Ability to influence and collaborate at all organizational levels, internally and externally, and to identify and resolve complex disputed claims.
• Strong analytical thinking and the ability to drive results through legal and claims processes while balancing immediate claim issues with portfolio and customer-service impacts.
• Excellent oral and written communication skills, including the ability to work effectively with people holding conflicting expectations, differing opinions, and multiple viewpoints.
• Experience handling casualty claims involving a wide variety of loss scenarios and reporting on and presenting those matters to senior management.
• In-depth knowledge of claims, litigation, arbitration, and trial processes, along with strong analytical, investigative, and negotiating skills.
• Required complex coverage analysis experience and confidence in coverage evaluation and reserving.
• Excellent writing and editing skills and solid negotiation and settlement skills.
• Supervisory perspective and experience providing direction and authority to adjusters.
• Valid state licenses as required, with the ability to add states to certifications as needed.
• Ability to travel for team management, court proceedings, mediations, and settlements.

Nice To Haves

• Juris Doctor.
• Familiarity with KPIs, data, and metrics.

Responsibilities

• Oversee and directly manage claims, including investigation and analysis of coverage, liability, and damages in accordance with best practices.
• Provide technical advice, training, guidance, and strategic direction to direct reports and TPA or contractor adjusters.
• Recruit, hire, and retain talent, develop succession plans, and coach and mentor direct reports.
• Review claims to determine the nature of loss, applicable coverage, and claim scope, and guide claim strategy and disposition.
• Serve as a lead claims contact and maintain relationships with internal and external partners for assigned claims and claims handled by direct reports.
• Collaborate with the Specialty Complex Claims team on coverage disputes, litigation, and arbitration involving AXIS issuing companies.
• Collaborate with General Counsel on errors and omissions issues arising from claims handling; escalate coverage issues and recommend outside coverage counsel assignments for approval when warranted.
• Formulate claims and litigation strategies, and assign, direct, and manage outside counsel.
• Manage coverage counsel and litigation costs and work with Litigation Management and Vendor Management teams on cost management and vendor panel development.
• Communicate and build relationships with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and internal and external auditors.
• Support underwriting inquiries and information requests concerning policy construction and drafting, claim trends, data analysis, and risk assessments.
• Maintain key line-of-business statistics and metrics.
• Lead and participate in presentations and discussions with underwriters and insureds concerning large losses and claim trends.
• Lead and participate in monthly meetings with program and TPA partners, claim audits, audit wrap-up meetings, and formal reporting of results.
• Identify liability and coverage trends and issues affecting individual claims or portfolios, develop handling processes and strategies, and promote accurate, consistent claims management across impacted segments and lines of business.
• Provide regular feedback and develop employees for broader roles and responsibilities, working with HR business partners as appropriate.
• Demonstrate AXIS values and high-quality claim-handling behaviors, as assessed through internal and external partner feedback.

Benefits

• Competitive target incentive compensation, with awards based on overall corporate and individual performance.
• Medical plans for employees and their families.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid vacation.
• Additional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed