Claims Team Manager - Casualty

AAA

4d • $92,600 - $123,600 • Remote

About The Position

The Claims Team Manager – Casualty is a remote management role that coordinates, directs, and oversees the day-to-day claims activities of one or more teams. The manager provides leadership, support, and coaching to help ensure compliance with regulatory and statutory requirements and adherence to technical and customer-service best practices.

The role also addresses customer-service issues, evaluates team and individual performance, supports employee recruitment and development, communicates goals and expectations, and participates in projects and committees that advance organizational objectives. Occasional travel to off-site business meetings or conferences is required.

Requirements

• Four to six years of casualty claims handling experience, including litigation experience.
• One to three years of supervisory experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver's license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience preferred.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America preferred.

Responsibilities

• Review claim files regularly for quality and monitor statistical measures and behavioral indicators of Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance in a timely and responsive manner.
• Resolve customer-service issues through communication and interaction, and implement ways to monitor customer concerns, issues, satisfaction, and needs.
• Manage employee recruitment and development, identify staff training needs, and support succession planning.
• Lead meetings with unit management to communicate goals and reinforce and monitor technical and customer-service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support organizational goals and objectives.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on memberships, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager