Claims Automotive Team Manager - Casualty

AAA • Lincoln, RI

3d

About The Position

This management position is part of the Casualty Claims Unit and is instrumental in its day-to-day activities. The role coordinates, directs, and oversees the casualty claims activities of one or more teams. It provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and adherence to technical and customer service best practices.

The manager supports employee performance and development, addresses customer service concerns, and works with unit management to communicate goals and reinforce performance expectations. The position also contributes to organizational objectives through industry awareness, committees, and projects. Occasional travel to off-site business meetings or conferences is required.

Requirements

• A bachelor’s degree or an equivalent combination of education and experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, an acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.

Nice To Haves

• Four to six years of automotive claims handling experience.
• One to three years of supervisory experience.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees about performance responsively and in a timely manner.
• Resolve customer service issues through communication and interaction.
• Implement internal and external methods to monitor and evaluate customer concerns, issues, and satisfaction, and anticipate customer needs.
• Manage employee recruitment and development.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support organizational goals and objectives.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match.
• Pension.
• Tuition assistance.
• Floating holidays.
• Paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager