Manager Casualty Claims

Indiana Farm Bureau Insurance•Indianapolis, IN

10d

About The Position

The Manager Casualty Claims oversees and manages an assigned Claims area. The role supports the Senior Litigation Manager with claim assignments, data analysis, and litigation tasks, while managing employee workloads, claim assignments, and daily activities. The manager resolves escalated customer service concerns and designs and implements procedures to meet customer experience demands. The position oversees employee hiring, retention, and development; uses data analysis and reporting to improve processes; monitors current and future Casualty claim technology and customer expectation trends; and develops the departmental budget, including analysis. The manager champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling, organizational efficiency, and customer service. The role leads teams in implementing and optimizing technology-enabled solutions, fosters innovation and continuous improvement, and evaluates emerging trends and technologies to drive scalable process improvements and workforce effectiveness in alignment with business objectives and customer needs.

Requirements

High school diploma or GED equivalent.
3–5 years of insurance management or business-related management experience.
Demonstrated knowledge of claims functions.
Proven experience investigating and evaluating Property and Casualty claims.
Demonstrated leadership, decision-making, and problem-solving skills.
Effective communication and presentation skills across a variety of settings.
Ability to provide leadership on claim files.
Ability to prioritize and direct resources.
Knowledge of current Casualty technology.

Nice To Haves

Bachelor’s degree preferred.
Insurance, management, or business-related certificate preferred.

Responsibilities

Oversee and manage the assigned Claims area.
Assist the Senior Litigation Manager with claim assignments, data analysis, and litigation tasks.
Manage employees’ workloads, claim assignments, and daily activities.
Resolve escalated customer service concerns.
Design and implement procedures and methods to meet customer experience demands.
Oversee employee hiring, retention, and development.
Use data analysis and reporting for process improvement.
Monitor current and future Casualty claim technology and customer expectation trends.
Develop the departmental budget, including analysis.
Champion the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, organizational efficiency, and customer service outcomes.
Lead teams in identifying, implementing, and optimizing technology-enabled solutions.
Foster innovation and continuous improvement.
Evaluate emerging trends and technologies to drive scalable process improvements, increase workforce effectiveness, and support long-term organizational success.