Manager Casualty Claims

Indiana Farm Bureau Insurance•Indianapolis, IN

11d

About The Position

This role oversees and manages an assigned Claims area, assisting the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks. The Manager is responsible for managing employees' workload, claim assignments, and daily activity, as well as resolving escalated customer service concerns. They will design and implement procedures to meet customer experience demands, oversee employee hiring, retention, and development, and utilize data analysis for process improvement. The position requires monitoring current and future Casualty claim technology and customer expectation trends, developing the departmental budget, and strategically championing the adoption of emerging technologies, automation tools, and AI resources to enhance claim handling, improve efficiency, and elevate customer service. This includes leading teams in implementing technology-enabled solutions, fostering innovation, and ensuring alignment with business objectives.

Requirements

High school diploma or GED equivalent.
3-5 years of insurance management or business-related management experience.
Demonstrated knowledge of claims functions.
Proven experience in investigating and evaluating P&C claims.
Demonstrates leadership, decision-making, and problem-solving skills.
Effective in a variety of communication and presentation settings.
Ability to provide leadership on claim files.
Ability to prioritize and direct resources.
Knowledge of current Casualty technology.

Nice To Haves

Bachelor’s Degree preferred.
Insurance, management, or business-related certificate preferred.

Responsibilities

Oversees and manages their assigned Claims area.
Assists the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks.
Manages employees’ workload, claim assignment, and daily activity.
Resolves escalated customer service concerns.
Designs and implements procedures and methods to meet customer experience demands.
Oversees employee hiring, retention, and development.
Utilizes data analysis and reporting for process improvement.
Monitors current and future Casualty claim technology and customer expectation trends.
Develops the departmental budget including analysis.
Strategically champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, improve organizational efficiency, and elevate customer service outcomes.
Leads teams in identifying, implementing, and optimizing technology-enabled solutions, fosters a culture of innovation and continuous improvement, and ensures alignment with business objectives, operational excellence, and customer needs.
Evaluates emerging trends and technologies to drive scalable process improvements, increases workforce effectiveness, and support long-term organizational success.