Claims Automotive Team Manager - Casualty

AAA • Lincoln, RI

4d

About The Position

This management position is part of the Casualty Claims Unit and is responsible for coordinating, directing, and overseeing the casualty claims activities of one or more teams. The role provides leadership, support, and coaching to help ensure compliance with regulatory and statutory requirements and adherence to technical and customer service best practices. The manager monitors claim quality and employee performance, addresses customer concerns, develops staff, communicates performance expectations, and contributes to organizational projects and goals. Occasional travel to off-site business meetings or conferences is expected.

Requirements

• Four to six years of automotive claims handling experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, an acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state.

Nice To Haves

• Bachelor’s degree, or equivalent combination of education and experience.
• One to three years of supervisory experience.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America.

Responsibilities

• Review claim files regularly for quality and track and monitor statistical measures and behavioral indicators used to evaluate Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees about performance in a responsive and timely manner.
• Resolve customer service issues through communication and interaction; implement ways to monitor and evaluate customer concerns, issues, and satisfaction, and anticipate customer needs.
• Manage employee recruitment and development, identify staff development and training needs, and support an effective succession plan.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization’s goals and objectives.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed