Claims Automotive Team Manager

AAA • Gardena, CA

10d • $92,600 - $123,600

About The Position

This management position is an instrumental part of the day-to-day activities within the claims unit. The Claims Automotive Team Manager coordinates, directs, and oversees the claims activities of one or more teams. The role provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements, as well as technical and customer service best practices.

The position also involves managing employee performance, customer service concerns, recruitment, development, and training; communicating goals and performance expectations; maintaining awareness of industry developments; and contributing to committees and projects that support organizational objectives. Occasional travel to off-site business meetings or conferences is required (5%). The starting pay range is $92,600 to $123,600. Full-time employees are eligible to participate in an incentive program based on organization, team, and personal performance.

Requirements

• Four to six years of automotive claims handling experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state.

Nice To Haves

• Bachelor’s degree or equivalent combination of education and experience preferred.
• One to three years of supervisory experience preferred.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America preferred.

Responsibilities

• Review claim files regularly for quality and monitor statistical measures and behavioral indicators of Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve customer service issues through communication and interaction; implement ways to monitor and evaluate customer concerns, issues, satisfaction, and anticipated needs.
• Manage employee recruitment and development, and identify and implement staff development and training needs to support succession planning.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behavior that supports technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support organizational goals and objectives.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Full-time employees may participate in an incentive program based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed