Automotive Claims Adjuster- Bilingual

Protective•Birmingham, AL

10d•$50,000 - $60,000

About The Position

Protective Asset Protection, part of Protective Life Corporation, is seeking an Automotive Claims Adjuster to adjudicate assigned claims and provide a high level of customer service. The role includes receiving new-loss reports, assessing coverage under contracts, agreements, or policies, and accurately documenting and investigating losses. Bilingual English and Spanish proficiency is a core function of the position. The schedule is 40 hours per week during operating hours of 8 a.m. to 8 p.m., Monday through Friday, with a rotating Saturday every 4–6 weeks. The targeted salary range is $50,000–$60,000; actual pay may vary based on factors such as location, skills, and experience. Protective offers health, dental, and vision insurance; mental health benefits and an employee assistance program; paid time away benefits, including paid parental leave and a cultural observance day; short-term disability; healthcare account contributions; a pension plan; a 401(k) plan with company matching; and ProHealth Rewards, through which employees can earn cash rewards for participating in wellbeing activities. Benefit eligibility may vary by position and plan terms.

Requirements

At least 2 years of experience in an automotive service environment as an automotive technician or service advisor.
Bilingual proficiency in English and Spanish.
High school diploma.
Strong communication, attention-to-detail, and multitasking skills.
Ability to work in a fast-paced environment and identify and remove obstacles to maintain efficient workflow.
Proficiency with computers and applications such as MS Word and Excel, and ability to work with multiple systems.
Ability to work independently and communicate effectively with contract holders, agents, dealers, and internal customers.
Analytical ability and sound judgment when interpreting contract language and applying benefits to claims.

Responsibilities

Adjudicate claims as assigned.
Receive intake of new losses, assess contract, agreement, or policy coverage, and accurately document and investigate losses.
Provide professional service on phone inquiries and explain claim processing and coverage.
Authorize claims and answer a high volume of inbound calls.
Process and complete paperwork according to established procedures.
Make decisions based on applicable contract language and determine which contract benefits apply to claims.
Perform other duties as assigned.