Claims Adjuster - Bilingual English/Spanish

Responsive Auto Insurance Company • Plantation, FL

6d • Hybrid

About The Position

Responsive Auto is hiring a bilingual English/Spanish Claims Adjuster in Plantation, Florida. The adjuster guides customers through the claims process from first contact to resolution by investigating coverage, resolving disputes, and working with attorneys, medical providers, customers, claimants, and other stakeholders. The role involves using judgment, documenting reasoning, making decisions, and taking ownership of claims from start to finish.

The team works primarily in the office in Plantation. Remote work may be available for candidates outside the local area, depending on business needs and the circumstances of the role. The schedule is Monday through Friday, either 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. The annual salary range is $65,000 to $100,000, depending on experience and qualifications.

Requirements

• High school diploma or equivalent required.
• Fluency in spoken and written Spanish and English is required.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with Microsoft Office.
• Ability to thrive in a high-volume, customer-facing environment where time management and attention to detail are essential.
• Self-motivated, team-oriented, adaptable, and ready to take ownership; positive attitude, strong work ethic, and willingness to learn.

Nice To Haves

• Bachelor’s degree is strongly preferred; candidates without a degree may be considered with relevant experience and demonstrated leadership ability.
• Active Florida 6-20 All Lines Adjuster License is preferred. Candidates without a license must obtain one within the required timeframe.
• Two or more years of auto claims experience is preferred.

Responsibilities

• Evaluate and resolve claims from start to finish, including complex matters requiring judgment and critical thinking.
• Review policies, confirm coverage, and address coverage issues.
• Communicate professionally and accurately with customers, including during difficult conversations.
• Respond clearly, promptly, and accurately to demands, requests, and questions.
• Collaborate with attorneys, medical providers, customers, claimants, and other stakeholders to move claims toward resolution.
• Maintain detailed and timely records of claim activity, decisions, and communications.
• Follow applicable federal and state laws, regulations, and company requirements.

Benefits

• Employer-paid medical, dental, and vision premiums for each full-time employee; family coverage costs extra.
• Free preventative care.
• Employer contribution of $500 per quarter to an HSA account.
• 401(k) with company match.
• Mental health support and wellness resources.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED