Claims Adjuster - Bilingual English/Spanish
About The Position
Responsive Auto is hiring a bilingual English/Spanish Claims Adjuster to guide customers through the claims process from first contact through final resolution. The role investigates coverage, resolves disputes, and works with attorneys, medical providers, customers, claimants, and other stakeholders to move claims forward. The adjuster exercises judgment, documents reasoning, makes decisions, and takes ownership of claims from start to finish. The role is based primarily in the office in Plantation, Florida. Remote work may be available for candidates outside the local area, depending on business needs and the circumstances of the role. The schedule is Monday through Friday, either 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM.
Requirements
- Fluency in spoken and written Spanish and English is required.
- High school diploma or equivalent required.
- If not already licensed, obtain a Florida 6-20 All Lines Adjuster License within the required timeframe.
- Strong analytical, problem-solving, and communication skills.
- Proficiency with Microsoft Office.
- Ability to thrive in a high-volume, customer-facing environment where time management and attention to detail are essential.
- Self-motivated, team-oriented, adaptable, and ready to take ownership, with a positive attitude, strong work ethic, and willingness to learn.
Nice To Haves
- Bachelor’s degree.
- Active Florida 6-20 All Lines Adjuster License.
- Two or more years of auto claims experience.
- Relevant experience and demonstrated leadership ability may be considered in place of a degree.
Responsibilities
- Evaluate claims from start to finish, including complex matters requiring judgment and critical thinking.
- Review policies, confirm coverage, and address coverage issues.
- Communicate professionally and accurately with customers, including during difficult conversations.
- Respond to demands, requests, and questions clearly, quickly, accurately, and in a timely manner.
- Collaborate with attorneys, medical providers, customers, claimants, and other stakeholders to move claims toward resolution.
- Maintain detailed, timely records of claim activity, decisions, and communications.
- Follow applicable federal and state laws, regulations, and company requirements.
Benefits
- Employer-paid medical, dental, and vision premiums for each full-time employee; family coverage costs extra.
- Free preventative care.
- Employer contribution of $500 per quarter to an HSA.
- 401(k) with company match.
- Mental health support and wellness resources.
- Training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
