Claims Automotive Team Manager

AAA • Carson, CA

7d

About The Position

This management position is an instrumental part of the day-to-day activities within the claims unit. The Claims Automotive Team Manager coordinates, directs, and oversees the claims activities of one or more teams. The role provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and adherence to technical and customer service best practices.

The position includes reviewing claim files and performance measures, coaching and developing employees, resolving customer service issues, and identifying ways to assess customer concerns and satisfaction. The manager also supports recruitment, training, succession planning, team communication, and organizational projects. Occasional travel to off-site business meetings or conferences is required (5%).

The starting pay range is $92,600–$123,600. Full-time employees are eligible to participate in an incentive program based on organization, team, and personal performance.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• One to three years of supervisory experience preferred.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.

Nice To Haves

• Four to six years of automotive claims handling experience.
• Chartered Property Casualty Underwriter (CPCU) designation from the Insurance Institute of America.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve customer service issues through communication and interaction.
• Implement internal and external methods to monitor and evaluate customer concerns, issues, and satisfaction, and anticipate customer needs.
• Manage employee recruitment and development.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behavior that supports technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support organizational goals and objectives.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager