Claims Team Manager - Casualty

null, ACSC Management Services Inc • Costa Mesa, CA

7d • $92,600 - $123,600 • Remote

About The Position

The Claims Team Manager – Casualty is a remote management position that coordinates, directs, and oversees the day-to-day claims activities of one or more teams. The manager provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and adherence to technical and customer-service best practices.

The role includes monitoring claims quality and performance, developing employees, resolving customer-service concerns, communicating team goals, and supporting organizational projects. Occasional travel to off-site business meetings or conferences is required.

Requirements

• Four to six years of casualty claims handling experience, including litigation experience.
• One to three years of supervisory experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, an acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state.

Nice To Haves

• Bachelor’s degree; equivalent combination of education and experience is preferred.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America.

Responsibilities

• Regularly review claim files for quality and track statistical measures and behavioral indicators of Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve customer-service issues through communication and interaction, and establish effective ways to monitor and evaluate customer concerns, issues, and satisfaction while anticipating customer needs.
• Manage employee recruitment and development, identify training needs, and support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer-service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization’s goals and objectives.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager