Claims Automotive Team Manager - Casualty

null, AAA Northern New England • Boston, MA

11d

About The Position

This management position is part of the Casualty Claims Unit and supports its day-to-day operations. The manager coordinates, directs, and oversees casualty claims activities for one or more teams. The role provides leadership, support, and coaching to help ensure compliance with regulatory and statutory requirements, as well as technical and customer service best practices. The manager reviews claim quality and performance, addresses customer service issues, develops employees, and helps advance organizational goals.

Requirements

• Four to six years of automotive claims handling experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, an acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state.

Nice To Haves

• Bachelor’s degree, or equivalent combination of education and experience.
• One to three years of supervisory experience.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America.

Responsibilities

• Regularly review claim files for quality and monitor statistical measures and behavioral indicators to evaluate Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees about performance responsively and in a timely manner.
• Resolve customer service issues through communication and interaction.
• Implement ways to monitor and evaluate customer concerns, issues, satisfaction, and anticipated needs, internally and externally.
• Manage employee recruitment and development, and identify and implement staff training and development needs to support succession planning.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support organizational goals and objectives.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager