Claims Manager Jobs

About The Position

Requirements

• Bachelor’s degree in business, engineering, design, insurance, or a related field, or equivalent work-related experience and training.
• 1–3 years of experience in product management, business analysis, UX, or technical roles.
• Proficiency in leveraging AI to achieve improved results.
• Proficiency in product discovery to define problems, understand users, and deliver business outcomes.
• Solid grasp of agile and product operating model principles.
• Excellent communication skills for storytelling, alignment, and documentation.
• A growth mindset, curiosity, and humility.
• Ability to work on multiple projects at various stages simultaneously.
• Strong time and priority management skills.
• Willingness to travel occasionally for customer research or industry events.

Nice To Haves

• Intermediate understanding of the property claims, restoration, and contracting industries.
• Understanding of Xactware's core products and insurance estimating concepts.
• Experience with product analytics tools.
• Experience with Agile work management and issue tracking tools such as JIRA.

Responsibilities

• Lead discovery with the product trio to develop a deep understanding of the problem space.
• Validate product ideas with users through interviews, shadowing, and testing.
• Prioritize opportunities based on customer desirability, business viability, engineering feasibility, and design usability.
• Translate validated opportunities into user stories, requirements, and success criteria.
• Manage a transparent backlog that reflects current priorities and expected outcomes.
• Deliver valuable iterations continuously and measure and learn from their results.
• Partner with engineering and QA to deliver high-quality, usable, and performant solutions.
• Establish, communicate, and manage the product release cadence.
• Define and track success metrics for owned features and problems.
• Use analytics tools, support tickets, and qualitative feedback to guide product decisions.
• Validate impact using data and adjust product direction as needed.
• Research industry trends, market data, and customer feedback to inform product improvements.
• Track and report product progress, including the success or failure of each initiative.
• Make product decisions within established frameworks and under senior product leaders' guidance.
• Keep stakeholders informed and engaged while preserving team autonomy.
• Collaborate with claims operations, marketing, sales, and customer success teams.
• Contribute to quarterly planning by connecting team initiatives to company OKRs.
• Represent the product in customer calls, internal and external meetings, and other key events.
• Support product leadership in developing, communicating, and executing strategy for property estimating solutions.
• Complete performance objectives, special projects, and other assigned duties, with or without reasonable accommodation.

Benefits

• Health Insurance
• Retirement Plan
• Disability benefits
• Paid Time Off program
• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Work flexibility
• Support, coaching, and training