Sr. Claims Specialist, Property

Zurich Insurance Company Ltd.•Vancouver, BC

2d•CA$75,000 - CA$119,000•Hybrid

About The Position

Zurich Canada is seeking a Senior Claims Specialist, Property for their Vancouver office. This role involves handling commercial lines property claims of moderate to high exposure and complexity within specific authority limits, ensuring efficient and effective claims handling with a customer-centric approach. It offers an opportunity to build knowledge and experience in a supportive environment. Zurich Canada utilizes AI-enabled tools for recruitment screening, but all hiring decisions are made by qualified professionals. The company follows a hybrid work model, requiring three days per week of in-person presence.

Requirements

Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area OR Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area OR Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area OR High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets and products
Microsoft Office experience

Nice To Haves

Completion of CIP or actively pursuing the designation
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem solving skills
Solid time management, prioritization and multi-tasking skills
Experience collaborating in a team environment and building cross functional working relationships
Adept in identifying and explaining complex financial and/or actuarial concepts.
Ability to determine the scope and exposure for moderately complex claims
Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
Ability to develop and execute a negotiation strategy and plan for resolution
Ability to identify subtleties in customer/client and/or business partner interactions
Ability to present information necessary to propose a claim resolution to stakeholders

Responsibilities

Document the claim file by accurately capturing and updating data/information in line with best practices for commercial claims of moderate to high exposure and complexity.
Use judgment to check policies and determine coverage by analyzing the applicable coverage and assessing whether the claim is covered.
Work towards prompt resolution of claims by developing a file strategy and evaluation, and escalating issues as needed.
Set reserves in a timely manner and carry out ongoing reviews throughout the claim lifecycle, within authority limits, by estimating and validating the value of claims.
Meet quality standards by following best practices.
Ensure customer service through proactive communication, responding to inquiries, following customer protocols and participating in marketing efforts as needed.
Manage expenses by working within approved vendor networks and managing the scope of work given to external providers.
Contribute to profitable growth by providing insights on risks, trends and analysis to the business unit or customer, as needed.
Maintain professional and technical knowledge by taking part in training opportunities, staying up to date on industry trends, building personal networks and participating in professional associations.