Claims Specialist, Multinational Casualty

AXA•Uwchlan Township, PA

1d•Onsite

About The Position

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As a Claims Specialist, you will play a critical role in handling and resolving AXA XL’s claims for the Multinational Casualty team. You will work closely with your manager and fellow claims colleagues to drive files to resolution and will interact and collaborate frequently with the underwriting team and other business partners. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its insureds by resolving and settling claims proactively.

Requirements

Intermediate experience with managing insurance claims, multinational casualty exposure preferred.
Excellent organizational skills; strong verbal and written communication; ability to collaborate effectively with internal and external stakeholders.
Strong analytical capabilities, sound judgment, data-driven decision making, and effective negotiation skills.
Develop and maintain productive working relationships with insured, brokers, Claim Handlers & Underwriters. Provide guidance and seek input from others as needed to achieve the best results. Capable of working and collaborating within a virtual team environment with either local or remote supervision.
Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality.
Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
Demonstrate value add in the claims experience, delivering on our promise to clients. Ability to meet or exceed Performance Competencies.

Responsibilities

End-to-end claims management: conduct initial assessment, document review, liability analysis, settlement decisions, and closure for complex multinational casualty claims, ensuring compliance with local laws and AXA XL standards.
Multi-jurisdictional responsibility: review coverage, manage assigned claims across multiple jurisdictions, and set case strategy in collaboration with mentors and claims leadership.
Legal and settlement strategy: partner with internal and external counsel to develop effective, cost-efficient litigation or settlement strategies.
Stakeholder collaboration: coordinate and communicate with internal and external stakeholders (underwriting, brokers, reinsurers, external vendors, clients); participate in new account and renewal meetings as needed.
Knowledge development and consistency: collaborate with mentors to develop claim handling, reserve, and resolution strategies; share best practices and learnings across the team.
Reporting and reserves: produce internal reporting and ensure reserves are set in line with best-practice guidelines; monitor and adjust as needed.
Trends and risk awareness: identify, monitor, and report on emerging liability and coverage trends; contribute to risk mitigation discussions.