Claims Specialist

FNIC•Omaha, NE

2d•Hybrid

About The Position

Accidents, storms, and damage are a part of everyday life. When these events affect clients, Claims Specialists act as trusted partners to guide them through difficult situations with care, communication, and advocacy. As a key part of the commercial client relationship, this role involves educating and informing clients about claims and loss history, while fully advocating for their needs. FNIC offers a supportive environment for both experienced claims professionals and those looking to grow their careers in insurance, providing opportunities to learn, contribute, and make an impact.

Requirements

Valid Driver's License
High School diploma or equivalent
Resident Property and Casualty Agent's license or willingness to pursue within 60 days of hire
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Experience with Microsoft Office products (Outlook, Word, Excel), and all agency automation software (Applied Epic preferred)
Strong respect for confidentiality
Experience in detail-oriented client service roles are encouraged to apply.

Nice To Haves

Years of claims experience

Responsibilities

Effectively and independently process and report claim information received to insurers.
Obtain and analyze loss run reports from insurer for the purpose of claim reviews.
Closely monitor the status of large claims and suits and notify manager of all losses reserved in excess of $250,000 or any loss that has significant potential of developing into a sizable or questionable loss.
Promptly respond to insureds’, insurers’ or claimants’ questions and/or requests for assistance.
Communicate with Claims Manager regarding significant requests or problems and/or information not received.
Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow.
Prioritize workload to consistently meet objectives and request assistance from management when necessary.
Comply with requirements of quality programs.
Follow agency and department procedures as outlined by management.
Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI).
Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities.
Maintain regular and consistent attendance.
Perform any other special projects and duties as assigned.