Claims specialist

iA American•Waco, TX

6h•Hybrid

About The Position

Build the future with us Are you driven by helping people navigate important life moments and eager to contribute to a company that helps clients feel confident and secure about their future? As a Claims Specialist , you will play a key role in supporting beneficiaries, policyholders, agents, and funeral homes by ensuring claims are set up accurately, processed efficiently, and handled with empathy and professionalism. This position is a great opportunity to showcase your customer service, communication, and problem‑solving skills while growing within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you’ll accomplish with us As a Claims Specialist , you’ll be at the core of our mission.

Requirements

Strong attention to detail
Excellent written and verbal communication skills
Strong research and problem-solving abilities
Ability to stay organized and prioritize effectively
1+ years of customer service or administrative experience (life claims experience preferred but not required)
Can type 35+ WPM and learn new software systems quickly
Beginner, intermediate, or advanced level of English proficiency
Authorized to work for any employer in the U.S.

Nice To Haves

Life claims experience

Responsibilities

Communicate with customers through inbound/outbound calls, written correspondence, and email to support new and existing claims.
Open new claims within established guidelines, including verifying in‑force coverage and gathering required documentation.
Explain policy coverage clearly and provide accurate information to beneficiaries and policyholders.
Research policy contracts to resolve questions and issues.
Determine when requests should be escalated to other departments or management.
Prepare letters and update the claims system for newly reported claims.
Provide follow‑up on outstanding requirements for pending claims.
Maintain detailed records of customer interactions, inquiries, complaints, and actions taken.
Maintain familiarity with company products, policies, and internal resources.
Assist with incoming calls and overflow work for various Claims functions.
Participate in special projects and assignments as needed.
Conduct business ethically and in compliance with all laws, regulations, and contractual obligations.