Claims Manager
About The Position
West Bend is seeking a Claims Manager to oversee a team of claims representatives handling moderate to complex casualty claims for personal and commercial accounts. Most claims are non-litigated auto and general liability bodily injury claims, with some general liability property damage exposures. The manager triages and assigns claims, supervises their investigation and resolution within the team’s territory, and assists with overflow volume as needed. The role provides guidance, authority, and support to help ensure high-quality claim resolutions. It also includes recruiting, training, developing, and evaluating personnel; conducting performance reviews and salary adjustments; promoting team members; and managing special projects as assigned. The position offers a hybrid schedule for collaboration days, team meetings, and other in-person events. Candidates must be located within 50 miles of a West Bend office. The position can be based in West Bend, Madison, or Appleton.
Requirements
- At least 3 years of claims management experience, focused on casualty claims.
- At least 10 years of claims handling experience.
- Ability to lead, mentor, and develop personnel.
- Interpersonal skills.
- Excellent communication, negotiation, and problem-solving skills.
- Strong analytical skills and attention to detail.
- Proficiency in Word and Excel.
Nice To Haves
- Bachelor’s degree in Business, Insurance, Risk Management, or a related field.
- Professional certifications.
- Continuing insurance education.
Responsibilities
- Oversee claims representatives managing moderate to complex casualty claims for personal and commercial accounts.
- Triage and assign claims within the team’s territory.
- Supervise the investigation and resolution of claims.
- Assist with overflow claim volume as needed.
- Provide guidance, authority, and support to ensure high-quality claim resolutions.
- Recruit, train, develop, and evaluate personnel.
- Conduct performance reviews and salary adjustments, and promote team members.
- Manage special projects as assigned.
Benefits
- Medical and prescription insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Short- and long-term disability
- Flexible Spending Accounts
- Life and accidental death and disability insurance
- Accident and critical illness insurance
- Employee Assistance Program
- 401(k) plan with company match
- Pet insurance
- Paid time off; standard first-year PTO is 17 days, prorated based on month of hire, with enhanced PTO potentially available for experienced candidates
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
