Claims Manager

Berkley•Scottsdale, AZ

About The Position

The Claims Manager leads claims staff and oversees claim operations, including complex and significant-exposure claims. The role works closely with underwriting, agent partners, and account teams to support sound risk selection, product development, appropriate coverage, and portfolio profitability. The manager also uses technology and data to monitor claims performance and financial trends, improves department systems and workflows, and manages projects supporting claims quality, cost management, training, and other department goals. Limited travel may be required.

Requirements

Extensive commercial general liability, commercial excess, and commercial property claim experience.
Strong technical knowledge, including coverage and contract law, investigation, legal liability, litigation, and reserving.
Supervisory experience.
Comprehensive knowledge of insurance and legal systems.
Proven ability to train staff, establish performance objectives, and evaluate employee performance.
Strong analytical skills and decision-making ability.
Strong verbal and written communication and customer service skills.
Good negotiation skills.
Ability to coach and motivate people and build effective teams.

Nice To Haves

Excess and Surplus lines experience is strongly preferred.
Product development and forms creation experience is a plus.
Professional designations such as CPCU or AIC are strongly preferred.

Responsibilities

Interview, hire, and train staff.
Manage staff performance and professional development through coaching, mentoring, performance evaluations, and salary reviews.
Collaborate with underwriting on current and proposed policy language and new product development.
Identify and communicate industry trends and portfolio claim developments that may affect company results, appetite, or pricing.
Attend marketing, sales, and account meetings to build agent relationships and promote the Aspire Claim Experience and direct-to-retail business model.
Oversee and participate in claim reviews and other appropriate value-added claim services for individual accounts.
Identify and implement strategies to reduce total claim costs and improve company profitability.
Consult with underwriting on individual risks to support risk selection and the application of appropriate terms and conditions.
Identify claims with significant exposure and coordinate an active strategy for appropriate resolution.
Use existing technology resources and data to measure and monitor financial and performance trends.
Facilitate improvements to department systems applications and claims workflows.
Manage projects related to department goals, including cost management, quality assurance, SIU, and training and development.
Review and approve coverage letters and responses to regulatory agency inquiries.
Review and approve Large Loss Reports.
Occasionally handle highly complex claims or claims involving sensitive or confidential information.
Perform other functions as assigned.