Claims Manager

Counterpart

5d•$120,000 - $160,000•Remote

About The Position

As a member of Counterpart’s Claims team, the Claims Manager will be an early user of the company’s active claims management processes and systems and will provide feedback to help improve them. The role focuses on delivering high-quality claims service through effective legal-cost management, data-driven claim valuation, and ensuring potentially responsible parties pay their fair share. The Claims Manager works closely with Claims leadership, internal Data and Engineering teams, and carrier partners.

Requirements

At least 5 years of professional experience, including at least 2 years litigating or managing claims in Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, or Errors and Omissions Liability.
Bachelor’s degree required.
Possess all required state claim adjuster licenses or be able to obtain them within 90 days of hire.
Ability to work independently on complex matters and collaboratively as a team player.
Strong personal initiative and leadership skills.
Exceptional time management, problem-solving, and organizational skills.
Comfort working in a paperless claims environment and using Microsoft Office products, including Word and Excel.
Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
Strong verbal and written communication skills.
Ability to succeed in a fully remote workplace and travel as necessary, approximately 10–15%.

Nice To Haves

Previous carrier or broker experience.
A law degree (J.D.) and professional designations such as RPLU or AIC.
Familiarity with the Google Docs Editors suite.

Responsibilities

Complete accurate and timely investigations into coverage, liability, and damages for assigned claims.
Actively manage assigned claims to achieve timely and cost-effective resolutions.
Build and maintain productive relationships with policyholders, brokers, carrier partners, Risk Engineers, and other internal and external customers.
Direct and monitor assignments to experts and outside counsel, holding vendors accountable for service standards.
Use the Counterpart claims system to accurately capture critical claim details and support data collection and modeling efforts.
Identify and escalate emerging claims trends across industries, geographies, and business segments.
Provide feedback and insights to improve claims processes, guidelines, and systems.
Ensure interactions with insureds and brokers reflect Counterpart’s brand, mission, and vision.

Benefits

Employee stock option plan.
Health, dental, and vision coverage, with up to 100% of monthly employee contributions covered and up to 80% coverage for family members.
401(k) retirement plan.
Paid parental leave: up to 12 weeks at full pay for birthing parents, with an option for an additional 4 unpaid weeks; 8 weeks at full pay for non-birthing parents.
Unlimited vacation and flexible time off.
Fully distributed work arrangement with the ability to work from anywhere and periodic in-person team gatherings.
$300 home office allowance for new employees.
$100 monthly wellness stipend.
Book stipend for books, e-books, or educational materials.
Up to $500 annually for professional development.
Birthday off.
Charitable contribution matching up to $150 per year.