Manager, Claims

AmTrust Financial Services•Chicago, IL

About The Position

AmTrust Financial Services is hiring a subrogation Claims Manager to supervise a team of Property Subrogation Claims Adjusters. The role oversees claim handling and team performance, ensuring that work complies with company policies, procedures, department guidelines, labor and regulatory requirements, and applicable standards. The manager coaches and develops staff, monitors work quality, conducts evaluations, addresses performance issues, and supports the resolution of complex claim matters. The position also identifies trends and opportunities to improve processes, efficiency, and recoveries, while using technology and data to support team performance and business goals.

Requirements

High school education with a preferred college degree, or a minimum of 7 years of equivalent claims experience and skills; preferably in subrogation or liability.
BA/BS degree or equivalent.
Claims Adjuster License.
5 years of previous leadership or supervisory experience.
Significant knowledge of liability investigations, statutes, and case law.
Drive to advance techniques for mitigating fraudulent claims where appropriate.
Skill in coverage and liability analysis and litigation strategy.
Superior interpersonal skills, including the ability to resolve conflict, persuade, and influence.
Personal accountability and ownership of results, with a commitment to continuous process improvement and enhanced service and performance.

Nice To Haves

Experience in subrogation or liability.
College degree.
AINS, CSRP, CPCU, or another general insurance or liability insurance certification.

Responsibilities

Supervise a team of Property Subrogation Claims Adjusters, including coaching, counseling, developing, and evaluating staff.
Oversee all aspects of claims assigned to the unit, including reserving, communication, documentation, litigation management, evaluation, negotiation, and settlement.
Ensure claim processing follows applicable policies, procedures, department guidelines, and regulatory requirements.
Maintain current supervisor reviews and claim oversight.
Manage complaints and identify and report trends that may negatively affect clients or the company.
Collaborate with the management team to support team building and partnerships.
Provide file authority to unit staff as appropriate and in accordance with Claims Director authority guidelines.
Conduct regular quality audits, record results, and counsel staff to meet or exceed standards.
Prepare periodic reports and monitor system reports for adherence to corporate and regulatory standards.
Review processes, procedures, and workflows to identify improvements in efficiency and claim recoveries.
Recruit, hire, and recommend or initiate promotions, transfers, and disciplinary action as appropriate.
Manage personnel administration, including employee evaluations and disciplinary action.
Participate in specialized training and handling of complex claim matters and projects requiring advanced claims knowledge and experience.
Manage subordinate development and training and support continuing education, including communicating changes in coverage and laws.
Align employee talent and capabilities with business strategies, establish transparent expectations, hold employees accountable, and support retention and professional growth.
Guide claim resolutions to promote consistency, compliance, thorough investigations, high file quality, and strong customer outcomes.
Evaluate team and adjuster performance, solve problems, identify alternative solutions, and take ownership of team results.