Claims Manager

Lockton•Overland Park, KS

4d•Hybrid

About The Position

The Claims Manager oversees claims specialists and helps ensure claims are evaluated according to applicable guidelines. The role supports clients throughout the claims process, including coverage questions, investigations, loss valuation, settlements, and communications with carriers and third-party administrators (TPAs). It prepares claim correspondence and status narratives, routes large-loss notices and underwriting alerts, coordinates policy-information requests, and manages external carrier insurance-company audits. The position also supports loss control and risk analysis for assigned programs. Responsibilities include preparing quarterly premium, loss, and stewardship reports; reviewing claim trends and recommending actions; coordinating loss-control goals, training, safety materials, claim reviews, and on-site visits; and reviewing loss notices, coverage-position letters, safety reports, and recommendations. The Claims Manager consults with clients, carriers, adjusters, underwriters, and program executives on significant losses, reserves, settlements, and lawsuits, and may present at client seminars or develop webinars. The role is predominantly based in the Overland Park office and is eligible for the company’s hybrid remote program. Some travel is required.

Requirements

Bachelor’s degree in insurance, business, finance, accounting, economics, or a related program, or equivalent education and/or experience.
Strong understanding of commercial property/casualty claims handling.
Ability to compile, analyze, and interpret file information.
Ability to interact professionally with businesspeople at all levels and communicate information and strategies succinctly.
Proficiency in Microsoft Office software.
Excellent verbal, written, and interpersonal skills.
Customer-service focus.
Ability to work independently with minimal instruction and little direct oversight.
Professional, tactful negotiation and persuasion skills to achieve objectives.
Organizational and time-management skills to prioritize a heavy workload and meet time-sensitive deadlines.
Project-management ability, analytical mindset, solution orientation, self-motivation, and initiative to find new and better ways of doing things.
Some travel is required.

Nice To Haves

Loss-control or risk-analysis experience.

Responsibilities

Manage claims specialists and ensure claims are evaluated according to guidelines.
Prepare correspondence to customers regarding claim approvals or denials.
Work with clients throughout the claims process, including coverage, investigation, loss valuation, settlement, and communication with carriers and TPAs.
Prepare narratives for Program Executives, Underwriters, and other parties describing the status of selected claims, routinely and upon request.
Route large-loss notices and underwriting alerts to Underwriters and Program Executives.
Coordinate requests for policy information from claims TPAs and carriers.
Coordinate and manage external carrier insurance-company audits.
Prepare quarterly premium and loss reports for specified programs, including retrieving loss reports from carrier systems and reviewing system notes as needed.
Review and analyze claim trends across the book of business and make recommendations.
Prepare quarterly stewardship reports for specified programs.
Respond to loss-control questions from clients and internal teams, and work with carriers and clients to establish annual loss-control goals.
Partner with carriers to manage online training courses and other safety materials, including website content, handouts, templates, and checklists.
Review new loss notices and carrier coverage-position letters before issuance and provide insurance coverage verification.
Consult with clients on large or severe losses and with adjusters on large reserves, settlements, or lawsuits.
Coordinate quarterly claim reviews with clients and insurance companies.
Speak at client seminars and develop webinars about claims handling, claim trends, and ways to reduce or mitigate claims.
Coordinate with carriers to identify clients for on-site loss-control visits, review resulting safety reports, and ensure compliance with recommendations.