Risk and Claims Manager

Rumpke Waste & Recycling•Colerain Township, OH

6d•Onsite

About The Position

The Risk and Claims Manager oversees a team of claims professionals in the Loss Control department and is responsible for planning, directing, and administering claims handling. The role monitors and analyzes company and industry claims-frequency trends to identify ways to reduce business risk exposure. It is a full-time, in-person position at the corporate headquarters, with occasional travel to other locations. The manager guides claims team members, reviews complex and high-exposure claims, and exercises settlement authority within approved limits. For cases exceeding assigned authority, the manager makes recommendations to the Assistant General Counsel for Claims and Litigation. The role also supports catastrophe response and business continuity planning, develops actionable recommendations from claims data, and partners with safety, operations, HR, and IT teams on loss-control processes and systems.

Requirements

10 years of experience in commercial auto property damage and bodily injury claims.
At least 5 years of direct claims team management experience.
Substantial experience with insurance principles, practices, and terminology related to loss reduction and loss control, as well as claims management, claims adjusting, reserving, and subrogation.
Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field.
Exceptional customer service skills and the ability to communicate effectively and professionally.
Excellent written and verbal communication skills.
Strong analytical and reporting skills.
Proven leadership, development, and team management skills.
Excellent organizational and time-management skills, with strong attention to detail.
Proficiency with databases such as Power BI.
Ability to travel between offices as required.
Ability to work flexible hours, including nights and weekends as needed, and overtime, weekends, and/or holidays.
Legally eligible to work in the United States.
Valid driver’s license, if applicable.
Must successfully complete pre-employment testing.
Must be able to read and speak English.

Responsibilities

Plan, develop, direct, and administer claims handling.
Manage the claims team to ensure claims progress appropriately and in a timely manner.
Provide technical guidance and direction to team members.
Advise team members on complex claim file management and extend settlement authority following comprehensive reviews.
Review complex and high-exposure claims, guide resolution strategies, and exercise settlement authority within approved limits.
Submit recommendations to the Assistant General Counsel for Claims and Litigation for matters exceeding assigned authority.
Support business continuity and catastrophe response planning for large-scale or catastrophic loss events, coordinating with TPAs and consulting experts.
Analyze historical company and industry claims data and trends and present actionable risk-reduction recommendations to leadership.
Use databases and dashboards to evaluate claims-handling trends and identify improvement opportunities.
Assist with developing and recommending loss-control policies and procedures for implementation.
Partner with corporate and regional safety, operations, and HR teams to design, implement, and measure loss-control programs, safety policies, training, and corrective actions.
Monitor safety databases for opportunities to improve data collection and workflow, and work with IT to address database performance issues.
Perform other duties as assigned.