Risk and Claims Manager

Rumpke Careers•Cincinnati, OH

5d•Onsite

About The Position

The Risk and Claims Manager oversees the activities of a team of claims professionals in the Loss Control department and is responsible for planning, developing, directing, and administering claims handling. The role manages claim progress and provides technical direction, guidance, and expertise on complex claims, including settlement decisions within approved authority and recommendations on matters that exceed assigned authority. The position analyzes company and industry claims data and trends to identify opportunities to reduce risk exposure. It also supports catastrophe and business continuity planning, develops loss-control recommendations, and partners with safety, operations, HR, and IT teams on loss-control programs, policies, training, corrective actions, and database improvements. This is a full-time, in-person position at Rumpke's corporate headquarters, with occasional travel to other locations. The position manages 1–5 employees and does not oversee other managers.

Requirements

At least 10 years of experience in commercial auto property damage and bodily injury claims.
At least 5 years of direct claim team management experience.
Substantial experience with insurance principles, practices, and terminology related to loss reduction and loss control, claims management, claims adjusting, reserving, and subrogation.
Bachelor's degree in Business Administration, Risk Management and Insurance, Finance, or a related field.
Exceptional customer service skills and the ability to communicate effectively and professionally.
Excellent written and verbal communication skills.
Strong analytical and reporting skills.
Proven leadership, employee development, and team management skills.
Excellent organizational and time-management skills, with strong attention to detail.
Proficiency using databases such as Power BI.
Ability to travel between offices as required.
Ability to work flexible hours, including nights and weekends as needed, and to work overtime, weekends, and/or holidays.
Legally eligible to work in the United States.
Valid driver's license, if applicable.
Must successfully complete pre-employment testing.
Must be able to read and speak English.

Responsibilities

Plan, develop, direct, and administer claims handling.
Manage the claims team to ensure claims progress appropriately and in a timely manner.
Provide technical guidance and direction to team members.
Advise team members on complex claim-file management and extend settlement authority following comprehensive reviews.
Review complex and high-exposure claims, provide guidance on resolution strategies, and exercise settlement authority within approved limits.
Submit recommendations to the Assistant General Counsel for Claims and Litigation on cases that exceed the position's authority.
Support business continuity and catastrophe response planning for large-scale or catastrophic loss events, coordinating with TPAs and consulting experts.
Analyze historical company and industry claim data and trends and present actionable risk-reduction recommendations to leadership.
Use databases and dashboards to evaluate claims-handling trends and identify opportunities for improvement.
Assist with developing and recommending loss-control policies and procedures for implementation.
Partner with corporate and regional safety, operations, and HR teams to design, implement, and measure loss-control programs, safety policies, training, and corrective actions.
Monitor safety databases for opportunities to improve data collection and workflow, and work with IT to address database performance issues.
Perform other duties as assigned.