Insourced Claims & Risk Manager

Lockton•Atlanta, GA

10d•Hybrid

About The Position

The Claims & Risk Manager is a Lockton-employed risk management professional embedded with a client organization. The role partners with Operations, Legal, Human Resources, Training, Asset Protection, Property Leadership, insurers, third-party administrators (TPAs), and defense counsel to manage enterprise risk and improve casualty and workers compensation claims performance. It serves as the central coordination point among client operations, legal, claims, insurance, and field leadership, supporting a proactive, data-driven approach to loss prevention, incident documentation, litigation mitigation, and operational risk reduction. Approximately 80% of the role focuses on direct claims management and 20% on partnering with Operations on proactive risk control. The position regularly participates in property visits, operational reviews, claims discussions, and comparative assessment exercises. It is based in the Atlanta, Georgia area and requires in-office work Tuesday through Thursday. Periodic travel of up to 10% is expected for property visits, mediations, and meetings. A valid driver's license and reliable transportation are required.

Requirements

At least 5 years of experience in claims, risk management, safety, insurance, litigation management, hospitality, multifamily housing, or property management operations.
Experience managing casualty claims programs and working with TPAs, carriers, defense counsel, and internal operations teams.
Strong understanding of liability, workers compensation, property exposure, incident investigation, and litigation management.
Ability to present to executive leadership and translate data into field-level action.
Demonstrated success reducing loss frequency and severity through operational improvement.
Hands-on experience setting and evaluating reserves, negotiating settlements, and attending mediations, settlement conferences, or trials on behalf of an insured or self-insured organization.
Working knowledge of multi-state workers compensation, including return-to-work or transitional duty programs, nurse case management, and OSHA recordkeeping.
Experience with premises liability exposures common to multi-location hospitality, extended-stay lodging, or multifamily portfolios, including slip/trip/fall, negligent security, and water and property losses.
Familiarity with large-deductible, self-insured retention, or other loss-sensitive insurance programs, including TPA service instructions, claim audits, and vendor performance management.
Experience reviewing contract risk transfer provisions, including indemnification, additional insured requirements, and certificates of insurance.
Legally authorized to work in the United States without requiring sponsorship now or in the future.
Proficiency with risk management information systems (RMIS) and carrier/TPA claims portals.
Advanced Microsoft Excel skills.
Strong negotiation, written, and verbal communication skills, including concise claim summaries and executive-level reporting.
Sound judgment and discretion in handling confidential, sensitive, and attorney-client privileged information.
Ability to build trust and influence field and property leadership without direct authority.
Highly organized and able to manage a high volume of claims, deadlines, and competing priorities.
Valid driver's license and reliable transportation.

Nice To Haves

Bachelor's degree in Risk Management, Insurance, Business, Safety, Legal Studies, Criminal Justice, or a related field.
ARM, CPCU, CRM, AIC, CSP, or similar professional designation.
Experience with data visualization tools such as Power BI or Tableau.

Responsibilities

Manage and coordinate casualty and workers compensation claims across the client portfolio.
Conduct regular claim reviews with TPAs, carriers, defense counsel, and operational leadership.
Monitor reserve adequacy, claim progression, litigation posture, and opportunities for claim closure.
Identify claims needing elevated management attention and develop closure strategies, escalation protocols, and litigation management standards.
Support development of claim handling standards and incident management procedures.
Drive reductions in claim frequency, severity, and total cost of risk.
Work with the General Counsel on litigation management, significant claims, litigation trends, and legal risk exposure.
Ensure document retention and claims handling procedures support defensibility.
Coordinate claims-related support for major incidents and significant losses.
Oversee incident reporting processes and improve reporting quality, timeliness, and consistency.
Review incident investigations for completeness and claims defensibility.
Develop root cause analysis procedures and corrective action recommendations tied to claims trends.
Coordinate training on incident response expectations to strengthen claims outcomes.
Develop executive-level claims reporting, including claims-related dashboards.
Track and communicate leading and lagging claims performance metrics and analyze claims and incident data to identify recurring loss drivers.
Provide loss trend analytics and exposure narratives for renewal strategy and to demonstrate risk improvement.
Create data-driven recommendations to reduce premiums, loss costs, and total cost of risk.
Support insurance renewal preparation, underwriting submissions, and carrier presentations using claims data.
Coordinate with Lockton placement teams and risk control subject matter experts on claims-informed renewal positioning.
Assist with regulatory compliance initiatives and contract risk transfer review as they relate to claims exposure.
Establish measurable claims KPIs and accountability mechanisms.
Partner with Legal and Operations leadership, including participating in Regional Operations Manager meetings, to translate claims trends into field-level risk control priorities.
Support standardized risk control programs and corrective action tracking throughout the portfolio, informed by claims and loss data.
Coordinate periodic property risk assessments focused on hazards associated with claims activity, including slip/trip/fall, water losses, and security incidents.
Assist field teams with corrective actions and risk mitigation standards identified through claims trends.
Partner with Training, HR, and Operations on safety communications and awareness campaigns addressing top claims drivers.
Maintain portfolio-wide visibility of unresolved risk issues and monitor remediation progress through centralized tracking systems.
Conduct on-site inspections as needed and travel for property visits, mediations, and meetings.