Claims Manager - Rental Vehicle Claims

Reserv

1d•Remote

About The Position

The Claims Manager owns the results of a claims team, including Team Leads, adjusters, and the book of business they handle. The role is accountable for quality, speed, financial outcomes, staffing, and client relationships, and translates leadership strategy into consistent daily execution. This is a 100% remote, home-based role.

Requirements

At least 8 years of claims experience, including at least 3 years supervising a team of leads.
Strong command of commercial auto or rental vehicle claims, including bodily injury, auto physical damage, and litigation.
Demonstrated results in performance management, quality, and financial outcomes.
Excellent client-facing, written, and analytical skills, with comfort using data and dashboards.
Bachelor’s degree required.
Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
Willingness to obtain any additional required licenses within 60 days, including state testing.

Nice To Haves

AIC, CPCU, juris doctor, or similar credential.

Responsibilities

Lead, coach, and develop Team Leads and adjusters through regular one-on-ones, goal setting, and performance reviews.
Own team results for cycle time, severity, reserve accuracy, litigation rate, and file quality.
Approve reserves and settlements within authority and escalate larger exposures with a clear recommendation.
Manage hiring, onboarding, staffing levels, workload balance, and succession planning.
Run weekly and monthly business reviews and report results, risks, and actions to the VP.
Serve as a day-to-day contact for carriers, clients, and program managers, and respond to audits and corrective action requests.
Ensure claims handling follows client instructions, regulations, and internal SOPs; run quality assurance and coaching programs.
Review aging inventory, high-exposure files, and litigation with leads and drive action plans.
Partner with Legal, SIU, Finance, Training, and Product teams on process, technology, and cost improvements.
Manage vendors, panel counsel, and the team's budget and expense targets.