Claims Team Lead - Rental Vehicle Claims

Reserv

23h • Remote

About The Position

The Claims Team Lead is the first line of leadership for a pod of APD, BI, or Litigation adjusters. The role coaches and unblocks adjusters day to day, reviews complex files, and keeps the pod on track to meet quality, timeliness, and service goals while managing a reduced caseload of the most complex claims.

Requirements

• At least 5 years of claims leadership experience, with a track record of strong file quality.
• Strong coaching, communication, and conflict-resolution skills.
• Sound judgment on reserves, settlement authority, and escalation.
• Comfort with claims reporting and dashboards.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
• Willingness to obtain any additional required licenses within 60 days, including state testing.

Nice To Haves

• At least 1 year of informal leadership, mentoring, or lead experience.
• Bachelor’s degree.
• AIC, CPCU, or similar designation.

Responsibilities

• Guide a pod of adjusters through daily questions, escalations, and complex or high-severity files.
• Review files and reserves, provide timely feedback, and confirm claim handling follows client instructions and regulations.
• Approve settlements and reserve changes within delegated authority and route larger items to the Manager.
• Onboard and train new adjusters; hold regular one-on-ones and file reviews; and identify development needs.
• Balance and reassign workload to meet inventory, diary, and cycle-time targets.
• Monitor daily and weekly reports, identify stale or aging claims, and drive them to action.
• Serve as the first point of contact for carrier, client, counsel, and vendor escalations.
• Contribute clear status updates, risks, and trends to weekly business reviews.
• Handle a reduced caseload of the most complex claims.
• Raise recurring issues, process gaps, and performance concerns to the Manager early.

Benefits

• Generous health-insurance package with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy after 8 months of continuous work.
• 100% remote, home-based role designed to support work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment employees may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed