Marine Claims Manager

Chubb • Philadelphia, PA

5d

About The Position

The Marine Claims Manager oversees the daily operation of marine claims and provides direct technical supervision, feedback, mentoring, coaching, and evaluation to claims adjusters and support staff. The role ensures proactive, timely, and accurate file handling in accordance with claim best practices, handling guidelines, and applicable regulations. The manager develops and enforces policies and procedures for marine loss assessment, monitors performance indicators, and implements initiatives to improve claims outcomes and inventory results.

The position coordinates with policyholders, brokers, attorneys, underwriting, legal, home office teams, and other business partners to resolve claims, including complex, high-severity, or potentially fraudulent matters. It requires interpreting marine insurance policy contracts, addressing coverage issues, managing external vendors and marine specialists, and reporting claim trends and financial impact to senior leadership. The manager is expected to deliver strong customer service, communicate effectively, and adapt priorities to changing workplace demands. Overnight travel is less than 10%.

Requirements

• 5–7 years of claims handling experience.
• Proven technical knowledge in claims investigation and analysis.
• College degree or equivalent business experience.
• Ability to work collaboratively with a wide spectrum of people and develop and maintain strong business relationships within claims and with underwriting partners.
• Excellent verbal and written communication skills, including the ability to address diverse audiences.
• Service- and results-driven, highly analytical, and detail-oriented, with the ability to make timely and appropriate decisions.
• Ability to read, interpret, and apply marine insurance policy contract provisions.

Nice To Haves

• Prior supervisory experience.

Responsibilities

• Provide direct technical supervision to the marine team and give Marine Claims leadership feedback regarding performance.
• Ensure appropriate, proactive file handling in compliance with claims best practices and handling guidelines.
• Escalate and communicate coverage issues to leadership as appropriate.
• Demonstrate, implement, and coach adjuster teams on effective resolution and claims strategies to support favorable claim dispositions.
• Provide outstanding customer service to internal and external business partners.
• Coach adjuster teams to proactively adjust losses and use diary management to achieve favorable inventory results and prompt resolution.
• Work with policyholders, brokers, attorneys, home office, and underwriting to resolve claim files.
• Adjust priorities as needed to respond to changing workplace demands.
• Read, interpret, and apply marine insurance policy contract provisions.
• Oversee daily marine claims operations to ensure timely and accurate processing.
• Develop and enforce policies, procedures, and best practices for marine loss assessment.
• Mentor, coach, and evaluate claims adjusters and support staff.
• Coordinate with underwriting, legal, and other departments to resolve complex claims.
• Monitor key performance indicators and implement improvement initiatives.
• Manage relationships with external vendors, surveyors, and salvage operators.
• Ensure compliance with state, federal, and maritime regulations.
• Lead investigations of high-severity or fraudulent marine claims.
• Prepare and present reports to senior leadership on claim trends and financial impact.
• Drive customer service excellence and maintain high satisfaction scores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager