Marine Claims Manager

Chubb • Philadelphia, PA

5d

About The Position

The Marine Claims Manager oversees marine claims operations and provides direct technical supervision to a marine team. The role ensures proactive, timely, and accurate claim handling in line with best practices, handling guidelines, and applicable regulations. It includes coaching adjusters on resolution strategies and diary management, handling complex or high-severity claims, and communicating coverage issues to leadership. The manager works with policyholders, brokers, attorneys, underwriting, legal, home-office teams, vendors, surveyors, and salvage operators to resolve claims and support customer service. The role also monitors performance and claim trends, reports financial impacts to senior leadership, and adjusts priorities as workplace demands change. Overnight travel is less than 10%.

Requirements

• 5–7 years of claims handling experience.
• Proven technical knowledge in the investigation and analysis of claims.
• College degree or equivalent business experience.
• Ability to read, interpret, and apply marine insurance policy contract provisions.
• Ability to work collaboratively with a wide range of people and develop and maintain strong business relationships within claims and with underwriting partners.
• Excellent verbal and written communication skills, including the ability to address diverse audiences.
• Service- and results-driven approach, strong analytical and detail-oriented skills, and ability to make timely and appropriate decisions.

Nice To Haves

• Prior supervisory experience.

Responsibilities

• Provide direct technical supervision to the marine team and give Marine Claims leadership feedback on performance.
• Ensure appropriate, proactive file handling in compliance with claim best practices and handling guidelines.
• Escalate and communicate coverage issues to leadership as appropriate.
• Demonstrate, implement, and coach effective claim resolution and handling strategies to achieve favorable dispositions.
• Provide outstanding customer service to internal and external business partners.
• Coach adjusters to proactively adjust losses and use aggressive diary management to achieve favorable inventory results and prompt resolution.
• Work with policyholders, brokers, attorneys, and home-office personnel to resolve claim files.
• Interact regularly with the underwriting department and coordinate with legal and other departments on complex claims.
• Oversee daily marine claims operations to ensure timely and accurate processing.
• Develop and enforce policies, procedures, and best practices for marine loss assessment.
• Mentor, coach, and evaluate claims adjusters and support staff.
• Monitor key performance indicators and implement improvement initiatives.
• Manage relationships with external vendors, surveyors, and salvage operators.
• Ensure compliance with state, federal, and maritime regulations.
• Lead investigations of high-severity or fraudulent marine claims.
• Prepare and present reports to senior leadership on claim trends and financial impact.
• Drive customer service excellence and maintain high satisfaction scores.
• Adjust priorities to respond effectively to changing workplace demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager