Claims Senior Manager

The Jonus Group • New York, NY

3d • Hybrid

About The Position

The Claims Senior Manager / Director leads and oversees a team responsible for trucking claims operations. The role provides strategic direction, operational oversight, and leadership to support effective claims management, regulatory compliance, and client service. It focuses on commercial trucking claims, including interstate exposures, and also involves Personal Auto and/or General Liability claims.

This is a hybrid role requiring on-site presence three days one week and two days the next. The compensation package includes a base salary of $160,000–$175,000, with up to $185,000 for exceptional candidates. Benefits and perks include multiple health-plan options, stock options, a monthly wellness reimbursement, and free onsite parking.

Requirements

• At least 8 years of progressive claims experience, preferably in commercial trucking, transportation, or commercial auto claims.
• Proven leadership experience managing claims teams and developing managers or supervisors.
• Strong expertise in trucking claims involving interstate transportation and multistate exposures.
• Background in Personal Auto and/or General Liability claims, with an understanding of liability investigation, coverage analysis, bodily injury, and property damage.
• Experience handling complex, litigated, and high-exposure claims.
• In-depth knowledge of claims reserving, settlement strategy, litigation management, and claims performance metrics.
• Familiarity with state insurance regulations and federal requirements affecting interstate trucking operations.
• Ability to analyze claims data, identify trends, and implement operational improvements.
• Excellent leadership, communication, negotiation, and decision-making skills.
• Ability to build strong relationships with clients, carriers, legal counsel, and internal stakeholders.
• Georgia Claims License.

Nice To Haves

• New York and California claims licenses are a significant advantage.

Responsibilities

• Directly manage and mentor four Claims Managers, supporting team effectiveness, accountability, and professional development.
• Oversee commercial trucking claims operations, including complex and high-exposure losses involving interstate transportation, bodily injury, property damage, and liability.
• Establish and monitor key performance indicators, claims metrics, and service standards to drive efficiency, productivity, and quality outcomes.
• Provide strategic direction on complex claims, settlement decisions, litigation management, reserves, and claims resolution strategies.
• Ensure claims practices comply with state and federal regulations, insurance requirements, and industry best practices for commercial trucking and interstate operations.
• Identify opportunities to improve workflows, claims handling procedures, reporting, and operational processes.
• Collaborate with clients, carriers, brokers, legal counsel, and senior leadership to address claims issues and maintain business relationships.
• Coach and develop Claims Managers, fostering accountability, collaboration, and continuous improvement.
• Oversee litigation strategies, vendor relationships, and complex liability exposures while identifying opportunities to mitigate losses and control claim costs.
• Analyze claims trends, loss performance, and operational data to support business decisions and organizational objectives.

Benefits

• Multiple health-plan options, including a high-deductible plan with 100% company-paid premiums for individual and family coverage.
• Stock options available for a future IPO or company sale.
• $75 per month reimbursement for gym memberships, massages, or other fitness- and wellness-related expenses.
• Free onsite parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed