Claims Manager - Estimator

Skyelia•Walled Lake, MI

About The Position

The Claims Manager / Estimator writes accurate property repair estimates in Xactimate based on on-site inspections for water, fire, hail, wind, and other disaster-related claims. The role manages Third-Party Administrator (TPA) losses, follows program guidelines, and serves as a consultant for insurance carriers. The employee is assigned a primary geographic territory and may work across territories based on demand. The role includes inspecting sites, preparing and reviewing estimates, processing supplement requests, coordinating project handoffs, reviewing financial documents, collecting deductibles, and communicating with insurance adjusters, carriers, TPAs, and customers. It also responds to emergency requests during business hours, deploys response teams, and maintains claim documentation using Matterport 3D scanning technology, DASH, Xactanalysis, and TPA databases. Participation in a 24-hour emergency on-call rotation is required once every 12–14 weeks, with weekend and evening availability.

Requirements

Prior experience using Xactimate software.
High school diploma or G.E.D. equivalent.
Valid driver's license with a satisfactory driving record.
Professional familiarity with standard smartphone applications, databases, and Microsoft Office, including Word, Excel, and Outlook.
Exceptional written communication skills and empathetic customer service skills.

Nice To Haves

Xactimate Level 1 or Level 2 certification.
Understanding of insurance carrier requirements and TPA program guidelines.
IICRC property restoration certifications.

Responsibilities

Inspect sites and prepare property repair estimates using Xactimate for water, fire, hail, wind, and other disaster-related claims.
Manage TPA losses and fulfill applicable program guidelines.
Review peer estimates internally and process supplement approval requests submitted by Project Managers.
Lead project kick-off meetings with accounting and project management teams before project handoff.
Complete the customer 'Baton Pass,' explain work authorizations, and collect signed paperwork.
Review financial documents and collect deductibles before repairs begin.
Explain estimates to insurance adjusters, carriers, and TPAs to secure profitable jobs.
Handle incoming emergency requests during business hours, including tree removal, board-ups, and tarping; deploy response teams and explain the process to clients by phone.
Use Matterport 3D scanning technology and log file updates in DASH, Xactanalysis, and TPA databases.
Participate in a 24-hour emergency on-call rotation once every 12–14 weeks, including weekend and evening availability.