Claims Manager / Estimator

BSD Business Consulting • Novi, MI

11d • Onsite

About The Position

An established property restoration contractor in the Novi area is hiring a Claims Manager / Estimator. This onsite role involves inspecting damaged properties and preparing repair estimates in Xactimate for water, fire, wind, hail, and other insurance losses. The Claims Manager / Estimator also manages Third-Party Administrator (TPA) claims and works closely with insurance carriers and adjusters. The position covers a home territory and provides support in other areas when volume requires it.

The role includes reviewing estimates and supplements, overseeing job financials and customer handoffs, and coordinating emergency response during business hours. The employee uses Matterport 3D scanning and maintains records in DASH, Xactanalysis, and TPA systems. The position also participates in a 24-hour emergency on-call rotation approximately once every 12 to 14 weeks, including some evenings and weekends. The role is onsite in the Novi area. Relocation and visa sponsorship are not available.

Requirements

• Hands-on Xactimate experience.
• About five years of experience in restoration estimating or a related field.
• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Strong writing skills.
• A calm, caring approach when working with property owners under stress.
• Comfort using Microsoft Office, databases, and smartphone apps.

Nice To Haves

• Xactimate Level 1 or Level 2 certification.
• Knowledge of insurance carrier requirements and TPA programs.
• IICRC certifications.

Responsibilities

• Inspect damaged properties and prepare accurate repair estimates in Xactimate.
• Review estimates prepared by peers and process supplement requests from Project Managers.
• Explain estimates to adjusters, insurance carriers, and TPAs, and follow program guidelines.
• Review job financials and collect deductibles before repairs begin.
• Lead kickoff meetings with accounting and project management, then hand off completed jobs to customers with signed paperwork.
• Take emergency calls during business hours, including board-ups, tarping, and tree removal; dispatch crews and explain next steps to customers.
• Use Matterport 3D scanning and maintain files in DASH, Xactanalysis, and TPA systems.
• Participate in a 24-hour emergency on-call rotation approximately once every 12 to 14 weeks, including some evenings and weekends.
• Cover a home territory and assist in other areas when workload requires it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED