Claims Manager - Estimator

YK Solutions•Walled Lake, MI

6d•Onsite

About The Position

The Claims Manager - Estimator creates property repair estimates in Xactimate based on on-site inspections of water, fire, hail, wind, and other disaster-related losses. The role manages Third-Party Administrator (TPA) losses, follows program guidelines, and consults with insurance carriers. The employee is assigned a primary geographic territory and may work across territories based on demand. The position is on-site in Walled Lake, Michigan. Local candidates are preferred; relocation assistance is available for exceptional candidates. The role includes reviewing estimates and supplements, coordinating project handovers, explaining work authorizations and estimates to customers and insurance representatives, collecting required documents and deductibles, and responding to emergency requests. It also requires maintaining detailed records in relevant restoration and claims systems and participating in a 24-hour emergency on-call rotation once every 12–14 weeks, including weekend and evening availability.

Requirements

Prior experience using Xactimate software is strictly required.
High school diploma or G.E.D. equivalent.
Valid driver’s license with a satisfactory driving record.
Exceptional written communication skills.
Empathetic customer service skills for supporting property owners in high-stress situations.
Professional familiarity with standard smartphone applications, databases, and Microsoft Office, including Word, Excel, and Outlook.
Availability for weekend and evening on-call duties once every 12–14 weeks.

Nice To Haves

Xactimate Level 1 or Level 2 certification.
Understanding of insurance carrier requirements and TPA program guidelines.
IICRC property restoration certifications.
Local to the Walled Lake, Michigan area; local candidates are preferred.

Responsibilities

Inspect properties and prepare repair estimates using Xactimate.
Review peer estimates and process supplement approval requests submitted by Project Managers.
Lead project kick-off meetings with accounting and project management teams before project handoff.
Complete the customer “Baton Pass,” explain work authorizations, and collect signed paperwork.
Review financial documents and collect deductibles before repairs begin.
Explain estimates to insurance adjusters, carriers, and TPAs to secure profitable jobs.
Handle incoming emergency requests during business hours, including requests involving tree removal, board-ups, and tarping.
Deploy emergency response teams and explain the process to clients by phone.
Use Matterport 3D scanning technology and document file updates in DASH, Xactanalysis, and TPA databases.
Participate in a 24-hour emergency on-call rotation once every 12–14 weeks, with weekend and evening availability.