Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 6 months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment.
• Intermediate proficiency with Google and Microsoft Office products.
• Ability to work full time, 40 hours per week, across a variety of day, evening, and night shifts to support a 24/7 department.
• Full flu vaccination; comply with state-mandated flu booster requirements where applicable.
• Must be at least 18 years of age.
• Ability to perform all essential job functions with or without reasonable accommodation.
• Pass a drug test before beginning employment.

Nice To Haves

• At least 1 year of registration experience in a hospital or medical setting.
• Working knowledge of insurance policies and procedures and patient care settings.
• Understanding of medical terminology.

Responsibilities

• Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
• Enter and update patient demographic and financial information to complete registration as early in the process as possible.
• Obtain appropriate applications and forms, confirm that signatures are on file, and photocopy or scan documents as needed.
• Explain patients’ financial responsibilities, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
• Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to ensure patient encounters are completed as needed.
• Provide wayfinding instructions and hospital information to patients and visitors.
• Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
• Meet or exceed audit accuracy standards; work worklists and error reports promptly and seek assistance to resolve issues when needed.
• Maintain a safe environment in accordance with Northern Light Health policies and procedures, and report environmental hazards or patient-safety policy or protocol violations when involved or observed.
• Perform other duties upon request.

Benefits

• $3,000 sign-on bonus for eligible external applicants.
• Paid time off accruing from the first pay period.
• 8 paid holidays.
• Medical plan options.
• Health Spending Account or Health Savings Account participation.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Development opportunities for other roles.