Clinical Care Coordinator

Amae Health•Charlotte, NC

7d•Onsite

About The Position

The Clinical Care Coordinator (CCC) is a key member of Amae Health’s interdisciplinary clinic team, supporting members’ daily experiences and sense of belonging. The role helps create a warm, engaging environment by facilitating group activities and wellness programming that encourage connection and growth, while sharing observations with clinicians and staff to support coordinated member care. The CCC also supports clinic operations by welcoming members, managing phone and email communications, assisting with scheduling and record updates, and helping daily workflows run smoothly. The role includes identifying members’ needs and connecting them with community resources, contributing to clinic-growth and member-success projects, and participating in training and supervision. This hands-on, growth-oriented role is intended for someone interested in mental health and eager to develop skills in member support and engagement.

Requirements

Enrolled in or recently graduated from a degree program related to mental health, such as pre-med, psychology, social work, or nursing.
Interest in mental health and desire to work with members with severe mental illness.
Strong interpersonal skills and ability to work in a team environment.
Detail-oriented and organized.
Comfortable working one-on-one or in group settings and able to adapt to changing situations.
Willingness to collaborate with others.
Basic computer skills.
Ability to work effectively in a wide range of settings with people from diverse backgrounds, including members and coworkers.
Holistic perspective on health.

Nice To Haves

Some experience planning and designing events and activities.

Responsibilities

Facilitate groups, arts and crafts, recreational activities, and wellness programming to enhance the member experience.
Encourage positive social interactions and participation in daily programming.
Welcome members to the clinic and manage communications by phone and email.
Assist with scheduling, member record updates, and daily clinic workflows.
Collaborate with psychiatrists, therapists, dietitians, primary care providers, and other care-team members; share observations to support coordinated care.
Participate in team meetings and contribute to discussions about member engagement.
Identify members’ ongoing needs and help connect them with community resources and supports.
Contribute to projects supporting clinic growth and ongoing member success.
Participate in training and supervision to build skills in mental health support, community resources, and member engagement.