Associate Patient Care Coordinator

UnitedHealth Group•Pittsfield, ME

13d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator is often the first point of contact for patients and visitors arriving at the hospital. The role provides customer service in person, by telephone, or through video conferencing, and enters or updates patient demographic, insurance, financial obligation, and appointment information in hospital systems for practice and hospital services. The position is based at Sebasticook Valley Hospital, 447 N Main St, Pittsfield, Maine 04967. It includes 1–4 weeks of paid training; training hours are based on the schedule or discussed on the first day of employment. The department operates 24/7, and the role requires availability for a 40-hour workweek across a variety of day, evening, and night shifts. The job offers an external-applicant sign-on bonus of $3,000. The hourly pay range is $16.00–$29.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. The position requires full flu vaccination, including any state-mandated booster doses. Candidates must be able to perform essential job functions with or without reasonable accommodation and pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 6 months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment.
Intermediate proficiency with Google and Microsoft Office products.
Ability to work full time, 40 hours per week, across a variety of day, evening, and night shifts to support a 24/7 department.
Full flu vaccination; comply with state-mandated flu booster requirements where applicable.
Must be at least 18 years of age.
Ability to perform all essential job functions with or without reasonable accommodation.
Pass a drug test before beginning employment.

Nice To Haves

At least 1 year of registration experience in a hospital or medical setting.
Working knowledge of insurance policies and procedures and patient care settings.
Understanding of medical terminology.

Responsibilities

Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
Enter and update patient demographic and financial information to complete registration as early in the process as possible.
Obtain appropriate applications and forms, confirm that signatures are on file, and photocopy or scan documents as needed.
Explain patients’ financial responsibilities, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to ensure patient encounters are completed as needed.
Provide wayfinding instructions and hospital information to patients and visitors.
Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
Meet or exceed audit accuracy standards; work worklists and error reports promptly and seek assistance to resolve issues when needed.
Maintain a safe environment in accordance with Northern Light Health policies and procedures, and report environmental hazards or patient-safety policy or protocol violations when involved or observed.
Perform other duties upon request.

Benefits

$3,000 sign-on bonus for eligible external applicants.
Paid time off accruing from the first pay period.
8 paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Development opportunities for other roles.