Administrative Coordinator I

Consumer Direct Care Network•Richmond, VA

8d•$19 - $22•Onsite

About The Position

The Administrative Coordinator I coordinates administrative duties in compliance with federal and state regulations and Managed Care Organization program rules. The role handles customer service across inbound and outbound phone calls, emails, messages, and chats; manages daily intake and referral processes; processes client and attendant enrollment paperwork; and coordinates authorization processes. The coordinator also completes assigned specialized tasks and projects, supports day-to-day office operations, and promotes a cohesive office environment and client advocacy. The position is based in an office environment in Richmond, Virginia. It involves using a computer, telephone, and other office equipment, with typical office noise and frequent interruptions. The employee is regularly required to sit, talk, or hear, and frequently uses repetitive hand motions and handles or feels objects. The role also involves standing, walking, reaching, bending, and lifting up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED preferred.
Previous office experience preferred.
A combination of education and experience.
Successfully pass a background screening.
Intermediate computer efficiency.
Effective problem-solving and decision-making skills.

Nice To Haves

Bilingual skills preferred in various locations.
High school diploma or GED preferred.
Previous office experience preferred.

Responsibilities

Provide excellent customer service to internal and external clients.
Handle inbound and outbound phone calls and provide accurate answers to queries and concerns.
De-escalate situations involving dissatisfied customers and offer assistance and support.
Provide administrative and clerical support, including mailing, scanning, faxing, and data entry.
Process forms and documents in relevant systems.
Support accounts receivable by auditing service authorizations for accuracy and facilitating corrections with MCO representatives.
Communicate effectively.
Comply with applicable legal requirements, standards, policies, and procedures.
Maintain the skills and knowledge needed to coordinate workflow.
Use problem-solving and decision-making skills.
Participate in professional development and training activities.
Perform other duties as assigned.

Benefits

Professional development opportunities and training to support career development.
Medical, dental, and vision insurance, depending on position and employment status.
Vacation accrued at 3.07 hours per pay period, available to use when accrued.
Profit-sharing for employees in good standing.
Two paid floating holidays.
Nine paid federal holidays.
Paid safe sick time accrued at 1 hour per 30 hours worked, available to use when accrued.
Instant Earnings Option.
401(k) retirement plan with discretionary company match.
Company-paid life insurance.
Supplemental life, accident, critical illness, and hospital benefits.
Short- and long-term disability.
Paid parental leave.
Flexible spending account.
Employee assistance program.
Pet insurance.