Administrative Coordinator I

Consumer Direct Care Network•Hudson, WI

16h•$19 - $21•Onsite

About The Position

The Administrative Coordinator I coordinates administrative duties in compliance with federal and state regulations and Managed Care Organization program rules. The position handles customer service across inbound and outbound phone calls, emails, messages, and chats; coordinates daily intake and referral processes; processes client and attendant enrollment paperwork; and coordinates authorizations. The role supports business growth and development, handles specialized tasks or projects as assigned, and contributes to a cohesive office environment, day-to-day operations, and client advocacy. The incumbent typically works in an office environment, using a computer, telephone, and other office equipment. The work may involve frequent interruptions and has a typical office noise level. The employee is regularly required to sit, talk, or hear, and frequently uses repetitive hand motions, handles or feels objects, and stands, walks, reaches, bends, or lifts up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Successfully pass a background screening.

Nice To Haves

High school diploma or GED.
Previous office experience.
Bilingual skills, preferred in various locations.
Intermediate computer efficiency.

Responsibilities

Provide excellent customer service to internal and external clients.
Handle inbound and outbound phone calls, providing accurate answers to queries and concerns.
De-escalate situations involving dissatisfied customers and offer assistance and support.
Provide administrative and clerical support, including mailing, scanning, faxing, and data entry.
Process forms and documents in relevant systems.
Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections with MCO representatives.
Communicate effectively.
Comply with applicable legal requirements, standards, policies, and procedures.
Maintain the skills and knowledge necessary to coordinate workflow.
Demonstrate effective problem-solving and decision-making skills.
Participate in professional development and training activities.
Perform other duties as assigned.

Benefits

Professional development opportunities and training to support career development.
Medical, dental, and vision insurance, based on position and employment status.
Vacation accrued at 3.07 hours per pay period, available to use when accrued.
Profit-sharing for employees in good standing.
Two paid floating holidays.
Nine paid federal holidays.
Paid safe sick time accrued at one hour per 30 hours worked, available to use when accrued.
Instant Earnings Option.
401(k) retirement plan with discretionary company match.
Company-paid life insurance.
Supplemental life, accident, critical illness, and hospital benefits.
Short- and long-term disability.
Paid parental leave.
Flexible spending account.
Employee assistance program.
Pet insurance.