Integrated Care Coordinator

University of Utah Health•Salt Lake City, UT

About The Position

The Integrated Care Coordinator serves as the primary contact and care coordinator for complex patients throughout an extended course of treatment. The position coordinates care, including multispecialty appointments, advanced imaging, and diagnostic testing, and maintains continuous communication with patients throughout their treatment journey. The coordinator anticipates and resolves issues, serves as a liaison between patients and the healthcare system, responds to inquiries, and facilitates resources needed for optimal patient care. The role works closely with multiple healthcare disciplines across the institution and with external organizations to support patient outcomes. It receives minimal guidance and often requires independent judgment in handling intricate patient scheduling needs. University of Utah Health is a Level 1 Trauma Center with five hospitals and eleven clinics, and is nationally recognized for academic research, quality standards, and patient experience.

Requirements

Associate’s degree or two years of healthcare coordinator experience.
At least 3 years of experience in healthcare coordination or an administrative role.
In-depth knowledge of Epic scheduling, referrals, template development, and template management.
In-depth understanding of insurance benefits, authorizations, and appeals processes.
Proficiency in surgical case coordination and multidisciplinary care.
Proficiency with Microsoft products, including Word, Excel, Outlook, and Teams.
Strong coordination and organizational skills.
Excellent communication and liaison skills.
Ability to handle complex scheduling and patient support tasks.
Ability to provide detailed instructions and support to patients and clinical team members.
Ability to coordinate complex cases across specialties and facilitate effective communication among patients, physicians, and clinical staff.

Responsibilities

Coordinates patient care across providers, specialties, and care settings, with a focus on chronic and high-acuity cases to support integrated, continuous treatment.
Serves as the primary liaison among patients, internal and external physicians, and clinical teams; assesses patient needs, triages calls, and provides clinical and procedural information.
Manages surgery scheduling, including submitting case requests, securing operating room times, coordinating specialized supplies with representatives, and ensuring accurate documentation.
Oversees referral work queues, manages and expedites referrals, and ensures timely, accurate prior authorizations for tests, imaging, and procedures.
Works with external providers to obtain medical records, images, and laboratory results for new and returning patients.
Maintains clinic reports, manages waitlists, reconciles visits, and updates patient-facing documentation.
Educates patients about procedural expectations, clinic resources, and financial requirements through MyChart messages and other communication channels.
Manages Epic work queues for advanced scheduling, responds to non-medical MyChart inquiries, and oversees e-faxes and outreach workflows.
Reviews clinic schedules to verify procedural accuracy and confirm receipt of necessary records and imaging.
May support and coordinate patient needs with internal and external programs.