Integrated Care Coordinator

Health Connect America • Charlotte, NC

13d

About The Position

The Integrated Care Coordinator at Health Connect America serves as a key connector among clients, providers, and community resources to coordinate behavioral and physical health support, close gaps in care, and promote overall well-being. The role oversees care planning, coordination, and monitoring for assigned clients, supporting their health goals through person-centered services and collaboration across providers and settings.

The position combines in-office responsibilities with community and client-focused engagement. It includes clinic-based operational support, outreach and enrollment activities, and crisis response as needed. The coordinator works closely with treatment teams, integrated care staff, Nurse Practitioners, and community partners, while ensuring care coordination follows agency policies, state regulations, program standards, and documentation timelines.

Requirements

• Must meet North Carolina Qualified Professional (QP) requirements under 10A NCAC 27G .0104.
• Must meet one of these education and experience combinations: a master's degree in a human services field plus 1 year of experience; a bachelor's degree in a human services field plus 2 years of experience; or a bachelor's degree in a non-human services field plus 4 years of experience.
• Must have a current North Carolina license, including provisional license, or board-issued certification in a human services profession.
• Required experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis; it may be accumulated before or after degree completion.
• For care managers serving members with LTSS needs: 2 years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the other cited requirements. This experience may be concurrent with the specified experience working directly with individuals with behavioral health conditions, an I/DD, or a TBI.
• Successful completion of a comprehensive background investigation is required for employment.

Responsibilities

• Conduct assessments and develop individualized, person-centered care plans based on client needs, health goals, and Social Determinants of Health.
• Coordinate and monitor services across treatment teams, primary care providers, and community resources.
• Facilitate follow-up after hospitalizations, life transitions, and other critical events to support transitions of care.
• Monitor client progress, track HEDIS gaps, and verify enrollment and payer status to ensure access to required services.
• Provide health education, guidance, and crisis response support to clients and families as needed.
• Maintain timely and accurate documentation of care coordination, assessments, and interactions in accordance with regulatory and agency standards.
• Support clinic-based operations, including scheduling, reminders, vitals, chart documentation, and collaboration with Nurse Practitioners for integrated care clients.
• Participate in marketing initiatives, outreach to new referrals, and education of prospective clients to promote engagement and program enrollment.
• Ensure care coordination activities comply with Health Connect America policies, state regulations, and program standards.
• Proactively monitor care and adhere to timelines to support quality service and positive client outcomes.

Benefits

• Flexible scheduling and a culture that values work/life balance
• Employee Assistance Program (EAP), including 8 mental health counseling sessions annually
• Paid time off and paid holidays for full-time employees
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work offering savings and perks

What This Job Offers

• Job Type: Full-time