Integrated Care Coordinator

University of Utah Health•Salt Lake City, UT

About The Position

This position serves as the primary contact and care coordinator for complex patients through an extended course of treatment. It manages care coordination, including scheduling multi-specialty appointments, advanced imaging, and diagnostic testing. The coordinator interacts continuously with patients throughout their treatment journey, anticipates and resolves issues, serves as a liaison between patients and the healthcare system, responds to patient inquiries, and facilitates resources needed for optimal patient care. The role requires close collaboration with multiple healthcare disciplines across the institution and with other organizations to support the best possible patient outcomes. The coordinator receives minimal guidance and often exercises independent judgment when handling intricate patient scheduling needs. University of Utah Health is a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics, and is nationally recognized for academic research, quality standards, and patient experience.

Requirements

Associate’s degree or two years of healthcare coordinator experience.
At least 3 years of experience in healthcare coordination or an administrative role.
In-depth knowledge of Epic scheduling, referrals, template development, and management.
In-depth understanding of insurance benefits, authorizations, and appeals processes.
Proficiency in surgical case coordination and multidisciplinary care.
Proficiency with Microsoft products, including Word, Excel, Outlook, and Teams.
Strong coordination and organizational skills.
Excellent communication and liaison skills.
Ability to handle complex scheduling and patient support tasks.
Ability to provide detailed instructions and support to patients and clinical team members.
Ability to coordinate between specialties for complex cases.
Ability to facilitate effective communication among patients, physicians, and clinical staff.

Responsibilities

Coordinate patient care across providers, specialties, and care settings, with a focus on chronic and high-acuity cases to ensure integrated, continuous treatment.
Serve as the primary liaison between patients, internal and external physicians, and clinical teams; assess patient needs, triage calls, and provide detailed clinical and procedural information.
Manage surgery scheduling, including placing case requests, securing operating room times, coordinating specialized supplies with representatives, and ensuring accurate documentation.
Oversee referral work queues, manage and expedite referrals, and ensure timely and accurate prior authorizations for tests, imaging, and procedures.
Work with external providers to obtain medical records, images, and laboratory results for new and returning patients.
Maintain clinic reports, manage waitlists, reconcile visits, and update patient-facing documentation.
Educate patients about procedural expectations, clinic resources, and financial requirements through MyChart and other communication channels.
Manage Epic work queues for advanced scheduling, address non-medical MyChart inquiries, and oversee e-faxes and outreach workflows.
Review clinic schedules to confirm procedural accuracy and verify receipt of necessary records and imaging.
Support and coordinate patient needs with internal and external programs as needed.