Integrated Care Coordinator

Health Connect America • Raleigh, NC

2d

About The Position

The Integrated Care Coordinator at Health Connect America coordinates person-centered behavioral and physical health support for assigned clients. The role oversees care planning, coordination, and monitoring, connecting clients with providers, treatment teams, and community resources to close care gaps and promote overall well-being. Work combines office-based operations with community and client-focused engagement, including support for ongoing wellness, transitions of care, and crisis needs. The coordinator also helps ensure that services meet agency policies, state regulations, and program standards through timely documentation and proactive monitoring.

Requirements

• Must meet North Carolina Qualified Professional (QP) requirements under 10A NCAC 27G .0104.
• Must meet one of these education and experience combinations: a master's degree in a human services field and one year of experience; a bachelor's degree in a human services field and two years of experience; or a bachelor's degree in a non-human services field and four years of experience.
• Must have a current North Carolina license, including provisional license, or board-issued certification in a human services profession.
• Required experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis; it may be accumulated before or after degree completion.
• For care managers serving members with LTSS needs, two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience is required in addition to the other stated qualifications. This experience may be concurrent with the required experience working directly with individuals with behavioral health conditions, an I/DD, or a TBI.
• Successful completion of a comprehensive background investigation is required for employment.

Responsibilities

• Conduct assessments and develop individualized, person-centered care plans based on client needs, health goals, and Social Determinants of Health.
• Coordinate and monitor services across treatment teams, primary care providers, and community resources.
• Facilitate follow-up services after hospitalizations, life transitions, and other critical events.
• Monitor client progress, track HEDIS gaps, and verify enrollment and payer status.
• Provide health education, guidance, and crisis response support to clients and families as needed.
• Maintain timely, accurate documentation of care coordination, assessments, and interactions in accordance with regulatory and agency standards.
• Support clinic-based operations, including scheduling, reminders, vitals, chart documentation, and collaboration with Nurse Practitioners for integrated care clients.
• Participate in marketing initiatives, outreach to new referrals, and education of prospective clients to promote engagement and program enrollment.
• Ensure care coordination activities comply with Health Connect America policies, state regulations, and program standards.
• Collaborate with treatment teams, integrated care staff, and community partners to address clients’ immediate needs and long-term health goals.

Benefits

• Flexible scheduling and a culture that values work/life balance.
• Employee Assistance Program (EAP), including eight mental health counseling sessions annually.
• Paid time off and paid holidays for full-time employees.
• Medical, dental, vision, and voluntary insurance options.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Access to a Health Navigator.
• 401(k) Retirement Plan.
• Benefits Hub and Tickets at Work, offering savings and perks.

What This Job Offers

• Job Type: Full-time