Integrated Care Coordinator

Health Connect America • Greenville, NC

2d

About The Position

The Integrated Care Coordinator at Health Connect America serves as a key connection among clients, providers, and community resources to coordinate comprehensive behavioral and physical health support, close gaps in care, and promote overall well-being. The role oversees care planning, coordination, and monitoring for assigned clients, supporting their behavioral and physical health goals through hands-on, relationship-driven engagement.

The position combines in-office responsibilities with community and client-focused work. The coordinator collaborates with treatment teams, integrated care staff, primary care providers, and community partners, supporting ongoing wellness and crisis intervention as needed. The role also supports clinic operations and program enrollment efforts.

The coordinator must ensure that care coordination complies with Health Connect America policies, state regulations, and program standards. Timely documentation, adherence to required timelines, and proactive monitoring are essential to service quality and positive client outcomes.

Requirements

• Must meet North Carolina Qualified Professional (QP) requirements under 10A NCAC 27G .0104.
• One of the following qualification paths: a master's degree in a human services field and one year of experience; a bachelor's degree in a human services field and two years of experience; or a bachelor's degree in a non-human services field and four years of experience.
• Current North Carolina license, including provisional license, or board-issued certification in a human services profession.
• Required experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis; it may be accumulated before or after degree completion.
• For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the other cited requirements. This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, an I/DD, or a TBI.

Responsibilities

• Conduct assessments and develop individualized, person-centered care plans based on client needs, health goals, and Social Determinants of Health (SDOH).
• Coordinate and monitor services across treatment teams, primary care providers, and community resources to support seamless care delivery.
• Facilitate follow-up services after hospitalizations, life transitions, or other critical events.
• Monitor client progress, track HEDIS gaps, and verify enrollment and payer status to support access to required services.
• Provide health education, guidance, and crisis response support to clients and families as needed.
• Maintain timely, accurate documentation of care coordination, assessments, and interactions in accordance with regulatory and agency standards.
• Support clinic operations, including scheduling, reminders, vitals, chart documentation, and collaboration with Nurse Practitioners for integrated care clients.
• Participate in marketing initiatives, outreach to new referrals, and education of prospective clients to promote engagement and program enrollment.
• Ensure care coordination activities comply with company policies, state regulations, and program standards.
• Collaborate with treatment teams, integrated care staff, and community partners to address immediate needs and long-term health goals.

Benefits

• Flexible scheduling and a culture that values work/life balance.
• Employee Assistance Program (EAP), including eight mental health counseling sessions annually.
• Paid time off and paid holidays for full-time employees.
• Medical, dental, vision, and voluntary insurance options.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Access to a Health Navigator.
• 401(k) Retirement Plan.
• Benefits Hub and Tickets at Work, offering exclusive savings and perks.

What This Job Offers

• Job Type: Full-time