Integrated Care Coordinator

University of Utah Health•Midvale, UT

About The Position

This position serves as the primary contact and care coordinator for complex patients throughout an extended course of treatment. It coordinates care, including scheduling multispecialty appointments, advanced imaging, and diagnostic testing, and maintains ongoing interaction with patients throughout their treatment journey. The coordinator anticipates, recognizes, and resolves issues; acts as a liaison between patients and the healthcare system; responds to inquiries; and facilitates resources needed for optimal patient care. The role works closely with multiple healthcare disciplines across the institution and with outside organizations to support patient outcomes. It receives minimal guidance and often requires independent judgment in managing complex patient scheduling needs. University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The University of Utah is a Level 1 Trauma Center, nationally recognized for academic research, quality standards, and patient experience. Its five hospitals and eleven clinics provide comprehensive services, medical advancement, and patient care.

Requirements

Associate’s degree or two years of healthcare coordinator experience.
At least 3 years of experience in healthcare coordination or an administrative role.
In-depth knowledge of Epic scheduling and referrals, including template development and management.
In-depth understanding of insurance benefits, authorizations, and appeals processes.
Proficiency in surgical case coordination and multidisciplinary care.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and Teams.
Strong coordination and organizational skills.
Excellent communication and liaison skills.
Ability to handle complex scheduling and patient support tasks.
Ability to provide detailed instructions and support to patients and clinical team members.
Ability to coordinate between specialties for complex cases.
Ability to facilitate effective communication among patients, physicians, and clinical staff.
Able to meet physical requirements with or without accommodation, including light work involving up to 20 pounds and extended periods of standing.

Responsibilities

Coordinates patient care across providers, specialties, and care settings, focusing on chronic and high-acuity cases to support integrated, continuous treatment.
Serves as the primary liaison between patients, internal and external physicians, and clinical teams; assesses patient needs, triages calls, and provides clinical and procedural information.
Manages surgery scheduling, including placing case requests, securing operating room times, coordinating specialized supplies with representatives, and ensuring accurate documentation.
Oversees referral work queues, manages and expedites referrals, and ensures timely and accurate prior authorizations for tests, imaging, and procedures.
Works with external providers to obtain medical records, images, and laboratory results for new and returning patients.
Maintains clinic reports, manages waitlists, reconciles visits, and updates patient-facing documentation.
Educates patients about procedural expectations, clinic resources, and financial requirements through MyChart and other communication channels.
Manages Epic work queues for advanced scheduling, handles nonmedical MyChart inquiries, and oversees e-faxes and outreach workflows.
Reviews clinic schedules to confirm procedural accuracy and verify receipt of required records and imaging.
May support and coordinate patient needs with internal and external programs.