Integrated Care Coordinator

University of Utah Health•Salt Lake City, UT

About The Position

The Integrated Care Coordinator serves as the primary contact and care coordinator for complex patients throughout an extended course of treatment. The position coordinates care across providers, specialties, and care settings, including scheduling multispecialty appointments, advanced imaging, diagnostic testing, and surgeries. The coordinator interacts continuously with patients, anticipates and resolves issues, responds to inquiries, acts as a liaison between patients and the healthcare system, and facilitates resources needed for optimal care. The role collaborates closely with healthcare disciplines across the institution and with external organizations to support patient outcomes. It requires minimal guidance and independent judgment in managing intricate scheduling needs. The coordinator also manages referrals, prior authorizations, clinic workflows, patient-facing documentation, and communications through channels including MyChart.

Requirements

Associate’s degree or two years of healthcare coordinator experience.
At least 3 years of experience in healthcare coordination or an administrative role.
In-depth knowledge of Epic scheduling, referrals, template development, and template management.
In-depth understanding of insurance benefits, authorizations, and appeals processes.
Proficiency in surgical case coordination and multidisciplinary care.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and Teams.
Strong coordination and organizational skills.
Excellent communication and liaison skills.
Ability to handle complex scheduling and patient-support tasks.
Ability to provide detailed instructions and support to patients and clinical team members.
Ability to coordinate between specialties for complex cases.
Ability to facilitate effective communication among patients, physicians, and clinical staff.

Responsibilities

Coordinate patient care across providers, specialties, and care settings, with a focus on chronic and high-acuity cases.
Serve as the primary liaison between patients, internal and external physicians, and clinical teams; assess needs, triage calls, and provide clinical and procedural information.
Manage surgery scheduling, including placing case requests, securing operating-room times, coordinating specialized supplies with representatives, and ensuring accurate documentation.
Oversee referral work queues, manage and expedite referrals, and ensure timely completion of prior authorizations for tests, imaging, and procedures.
Work with external providers to obtain medical records, images, and laboratory results for new and returning patients.
Maintain clinic reports, manage waitlists, reconcile visits, and update patient-facing documentation.
Educate patients about procedural expectations, clinic resources, and financial requirements through MyChart and other communication channels.
Manage Epic work queues for advanced scheduling, address non-medical MyChart inquiries, and oversee e-faxes and outreach workflows.
Review clinic schedules to confirm procedural accuracy and verify receipt of required records and imaging.
Support and coordinate patient needs with internal and external programs as required.