Patient Care Coordinator - Dr. Elizabeth Dennis

Hospital for Special Surgery•Uniondale, NY

12d

About The Position

The Patient Care Coordinator supports patient-facing and administrative operations for Dr. Elizabeth Dennis’s office at Hospital for Special Surgery. The role handles patient communication, appointment and service coordination, surgical scheduling, check-out and billing-related tasks, authorizations, and accurate chart documentation. It also helps maintain efficient office workflows, supports colleagues, and may fulfill a lead role when covering for the Office Manager.

Requirements

High school diploma or equivalent (GED); specialized or vocational courses may be included.
At least 2 years of healthcare/medical secretary experience.
Excellent verbal and written communication skills and strong customer-service orientation.
Ability to follow through on tasks, stay organized, solve problems, multitask in a fast-paced environment, and accurately follow directions.
Ability to work collaboratively, help coworkers, communicate professionally, and escalate issues appropriately.
Attention to detail, a consistently positive attitude, and strong computer skills.
Knowledge of the healthcare industry, including regulations and health insurance.
Ability to continuously stand or walk, or lift, handle, or carry material or equipment weighing 20 to 50 pounds.

Nice To Haves

Experience with Epic.
Familiarity with medical terminology.

Responsibilities

Answer phones and greet patients courteously and efficiently; communicate appointment information, instructions, and follow-ups by phone, email, or in person.
Handle patient concerns calmly and escalate them to the administrative manager or clinical staff when appropriate.
Schedule appointments and ancillary services according to physician or office-manager protocols, and coordinate referral processes.
Coordinate surgical scheduling, enter dates into Epic, ensure pre-authorization within required timelines, and confirm required pre-testing and documentation are complete.
Manage patient check-out, facilitate collection of copayments and outstanding balances as needed, and collect information required for timely billing.
Obtain authorizations or follow up with appropriate teams on their status through completion.
Document appropriately in patient charts, communicate with physicians and clinical teams, and scan patient records according to hospital guidelines.
Use electronic medical record, scheduling, billing, Microsoft Office, and front-desk systems and equipment efficiently; adapt to new systems, policies, and technologies.
Prioritize work to meet patient needs and departmental goals, including call-answer rates; resolve issues, assist colleagues, and adapt to workflow changes.
Cover for the Office Manager in a lead capacity when needed and assist with training or coverage for support staff.